Customer Service Consultant

2 days ago

Hurstville, Australia Insurance Australia Group Full time

Make a difference as a Claims Consultant

Join the largest insurance group in Australia and New Zealand.

**Your Role**

The purpose of the role and your unique contribution is to be responsible for providing world class customer claims experiences. You’ll be the first point of claims contact for customers, supporting them with lodging new claims and providing coverage decisions within policy guidelines. You will also be responsible for driving productivity, cost and quality outcomes aligned to our Direct Insurance Australia (DIA) strategy. This will include responding to high volume of calls and correspondence from our customers regarding their claims, resolving compliant issues, mitigating risk, feedback and overall demonstrating our values & behaviours
- HEART (Honest & upfront, Easier together, Act & own it, Reimagine today, Treat everyone fairly).

Your IAG journey commences on Monday 15 April 2024 with a comprehensive, 8-week induction, with facilitation in the office 8.30am to 4.30pm Monday to Friday. Working from home suitability will be assessed and mutually agreed after 3 months and once fully competent in the role.

This is a **full-time**, permanent role, working 5 days a week between Monday to Friday 7am to 6pm, so you need to provide full availability to work within these hours. Office location will be based out of our Brisbane or Hurstville office.

**About You**
- Looking for someone who can collaborate.
- Communicates Effectively
- Customer Focus
- Drives Results
- Previous work experience in customer facing, service orientated role (desired)

Applications close **Monday 25 March 2024**

**ABOUT US**

At IAG you’re not just part of one brand, you’re part of a large purpose-led trans-Tasman group, dedicated to making your world a safer place.

IAG is the largest general insurance group in Australia and New Zealand. We’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.

You’ll know our brands - NRMA Insurance, RACV, CGU, WFI, ROLLiN’, Coles, and ANZ to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.

We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.

We’re also guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses and communities. Collaborating on Indigenous-led solutions that enable growth, develop resilience and create meaningful change.

We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We're committed to being a safe and supportive workplace for all our employees. We do this because we’re ready for you.

All this shows up in what we offer:

- Grow your financial future with 13% superannuation as standard
- Access up to 50% off personal insurance, including home and motor insurance
- Flexibility through a program called MyFlex - supporting you to live life to the full
- Grow your career through dynamic secondments
- Partner discounts on every day and special occasion items
- Join great employee network communities
- Community volunteer days and team volunteer activities.

Learn more about who IAG is here.

**What’s next?**

**Job Types**: Full-time, Permanent

**Benefits**:

- Employee discount
- Parental leave
- Work from home

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- No weekends

Work Location: Hybrid remote in Hurstville, NSW 2220

Expected Start Date: 15/04/2024

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