Customer Service Specialist

3 weeks ago

Hurstville, Australia Randstad Australia Full time
Customer Service Specialist - Hurstville
Open to Full time CandidatesMust be an Australian Citizen or Permanent Residency Start ASAP
Your new company
Join this established organisation based in Hurstville who are committed to providing the best service and assistance to new and existing customers. This financial institution specialise in servicing customers' debts, including credit cards, personal loans and car finance and have made it their mission to provide the best outcomes for their customers. People love coming to work with them as they do really value their employees.

Your new role
As a customer service specialist you will deliver high quality customer service and play a key role in supporting their customers in a critical time of their lives.

Some of your responsibilities will include:
Managing your own portfolio of accountsEstablish and make contact with customers Advising customers on their payment options and suggesting methods of payments.Maintaining customer payment records.Investigative searches, bring out your inner private investigator Skip trace to locate and contact customers

Your skills and experience
Ideally you have customer service experience (retail, hospitality or call centre)Prior claims, hardships or collections, this would make you stand outAbility to work in a high-volume call centre environmentResults driven and motivated to achieve targets and succeed. Excellent verbal and written communication skills are second nature to you.Prior claims, hardships or collections, this would make you stand outDisplay resilience and assertiveness. Inquisitive and enjoys problem-solving, building rapport and negotiating Go Getter attitude
Your benefits
Ability to earn uncapped monthly bonus' No weekend work requiredFull Time Mon-Fri between 8:30-5pm.You will receive thorough paid onboarding training. An organisation that is invested in the growth and development of their people and offers great opportunities for career progression. Supportive managers and a diverse and inclusive environment where you can be yourself and feel valued within the workplace.
You will love working with them

Your next step
Does this sound like the right role for you? Then apply now
Alternatively, please feel free to contact Ella Murray Golden - Consultant on or to discuss further. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. skills customer service, contact centre, sales assistant, inbound, outbound
qualifications Ideally you have customer service experience (retailhospitality or call centre)
education Secondary School/High School

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