Customer Service Manager

3 weeks ago


Hurstville, Australia JobSource Full time

**Position**:Customer Service Manager

**Position Type**:Full Time

**Salary**:$72,000 p/a Plus Super

**Employer Name**:J,M,J & C SUKKAR - Trading as Adams Apple Fruit & Vegetables

**A.B.N**:55 286 388 046

**Job Location**:Hurstville Westfield Shopping Centre, Hurstville, NSW, 2220

**Advertising Period: 28 days - **22 Feb 2024 > 21 Mar 2024

**Summary**:
Our client, Adams Apple Fruit & Vegetables, located in Hurstville Westfield Shopping Centre, is dedicated to fostering a deep connection between consumers and their food. With a focus on sustainable, organic farming practices, they ensure every piece of produce not only tastes delicious but is also a testament to their commitment to the earth and the health of their customers. They are now seeking a Customer Service Manager to join their team and help continue this mission.

**The typical job responsibilities will include, but are not limited to the following**:

- Lead the customer service team to deliver outstanding customer service consistently.
- Recruit, train, and mentor the customer service staff in line with company values.
- Set, monitor, and review performance goals for the customer service team regularly.
- Develop, implement, and review customer service policies to enhance customer satisfaction.
- Ensure customer feedback is effectively managed and used to improve service.
- Implement strategies to exceed customer expectations and build customer loyalty.
- Co-ordinate with other departments to ensure a consistent customer experience.
- Monitor and analyse customer service performance metrics to drive improvements.
- Handle complex customer complaints or issues efficiently and professionally.
- Foster a positive, inclusive, and collaborative team environment.
- Stay informed on the latest industry practices and standards in customer service.

**Applicants must meet the following minimum requirements to be considered for the role**:

- A minimum of 2-3 years proven experience in customer service management, preferably in the retail sector.
- Strong leadership skills with a track record of motivating teams to exceed targets.
- Excellent communication and interpersonal skills, capable of building strong relationships.
- Ability to analyse data, understand customer service metrics, and implement improvement strategies.
- Commitment to sustainable and organic practices, aligning with company values.

**Thank you for your interest in the role.**

**Salary**: $72,000.00 per year

Schedule:

- 8 hour shift

Work Location: In person


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