Customer Service Specialist

1 month ago

Hurstville, Australia Randstad Australia Full time

Customer Service Specialist

Full time Must be Australian Citizen or Permanent Resident Are you in retail and chasing a new experience but don't know where to start? Why not continue to enhance your fantastic customer service skills in a professional office based role We are currently working with a client who is seeking people just like you to grow their current customer service team in the Hurstville area If this sounds like a role you're interested in then apply today Your new role As a customer service specialist you will be handling a high volume of inbound calls, and providing excellent levels of customer service to help customers choose the best plan for them, so if you have a genuine passion for customer service this is the role for you The ideal candidate is someone who thrives in a fast paced environment and is experienced working towards KPIs. Some of your responsibilities will include: Making outbound calls to customers in a contact centre environmentManaging inbound and outbound emails Managing your own portfolio of accountsMaintaining customer payment records Completion of administrative tasksEnsuring a high level of customer serviceProblem solving of general enquiries in a timely manner Any other ad hoc duties Your skills and experience High attention to detail and thrive and thrive in a high performing culture Strong written and verbal communication skills Previous experience in a customer service role Decision making skills and the ability to problem solve Proficiency in Microsoft office suite Positive attitude and willingness to learn Your benefits / What you'll get in return Competitive salary Uncapped monthly bonusGreat on-boarding program No weekend workHealth and well-being initiatives Learning and development opportunities You will love working with them Your next step Does this sound like something you are interested in? If the answer is 'Yes' then we would love to hear from you (To launch your career) Simply click 'Apply' now and attach an updated copy of your CV, or if you have any questions and wish to have a conversation contact me on or on If this job isn't quite right for you but you are looking for a new position, please contact me for a confidential discussion about your career or you may like to check out our other current vacancies on

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. skills Customer Service, Administration, Customer Service Representative
education Secondary School/High School

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