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Operations Manager

1 month ago

Wacol, Australia Kent Removals and Storage Full time

**About Us**:
Kent is an Australian success story that started over 75 years ago and has grown from a family business to an award-winning organisation. Don’t make the mistake of thinking we’re just a bunch of trucks, we have over 400 amazing employees and contractors across a network of almost 20 locations. Our specialised business units supporting our operations are high performing but still know how to have fun. Including our tech team who build bespoke systems inhouse, and marketing who enhance our digital transformation. What's little known about us is that Kent is a great place to work because we have great people with great stories. They reflect the rich heritage we have as well as the next generation of new ideas, a winning combo for us to innovate and drive the industry to new heights.

**Why Work for Us**
- We offer a competitive salary plus super and additional incentives
- Genuine work life balance
- Everyone having access to training and development
- Kent CARE Program focus on staff wellbeing and mental health
- FleetPartners Fully Maintained Novated Leases
- Staff discounts on storage and removals services
- Recognition incentives in the form of digital gifts
- We believe in inclusiveness and workplace equality
- Support for women choosing a management career path
- 2M invested in technology including bespoke systems built in-house
- 5 star rated onboarding experience
- 1 in 5 roles are filled internally, we love promoting from with

**About the Role**:
Customer Service is our priority and is the driving force behind our vision and values. With more and more people relocating across the country and the globe, our teams are working harder than ever. We are looking for an experienced Operations Manager who has the expertise to lead this function and successfully promote staff engagement. This is a management role that oversees a critical function in our business, not only supporting the warehousing and logístical requirements, but genuinely driving continuous improvement and best practice.

Success in performance, productivity, effectiveness and profitability of the branch will come from the provision and implementation of effective operational initiatives. This is a role that you can get your teeth into for all the right reasons with safety, people management, process improvement and WMS utilisation as the top priorities. Under the guidance of an experienced Branch Manager who themselves are keen to pay it forward and invest in the next generation of leaders.

Some of what you will be doing:

- Achieving personal, as well as operational team targets and KPIs
- Leading, coaching, mentoring, and managing your operational team to provide exceptional customer service and positive outcomes
- Working with managers and team members to identify opportunities for improvement, creating action plans and receiving commitments to ensure outcomes/results are achieved
- To control the activities of Operations in a cost-effective manner.
- To oversee efficient employee and vehicle daily programming for local, interstate, and international removals.
- To ensure that all relevant systems and documentation are accurate, precise, and complete, within the WMS
- To ensure briefing and debriefing of crews occur in a timely manner
- Manage operational service delivery issues to resolution

**About you**:

- Do you have exposure to the removals industry?
- Have you demonstrated success in operations and mentoring others?
- Do you have a hands-on approach that successfully oversees and assists with the day-to-day management of frontline staff.
- Do you have the ability to think outside the box, try new things and find efficiencies?
- We don’t want to maintain our position we want someone to come in and continue to grow it.

You may not fit the requirements 100% but that's ok, we focus on training and development. If you are looking for a career and not just a job, you're in the right place

What else we are looking for:

- Your commercial acumen means you understand what’s needed to support a successful business
- Sound operational understanding that can juggle labour, inventory, equipment, warehousing, purchasing and the forward thinking to keep on top of it all
- You know and understand people and you invest in their development and training
- Good understanding of operational efficiency and cost control

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