Customer Service Representative

3 weeks ago

Acacia Ridge, Australia Pacific National Full time

**Customer Service Representative**
- **Join a secure industry providing essential services Australia wide**:

- **Supportive, collaborative team environment offering flexibility**:

- ** Permanent opportunity - Acacia Ridge location**

**About us**

Pacific National (PN) is the largest provider of diversified rail freight services in Australia. We haul a variety of freight including coal, intermodal containers, steel, and a range of bulk commodities and materials that keep the region’s economy, businesses and households running. We are a company built on solid foundations and we are incredibly proud of the essential role we continue to play supporting Australia’s supply chain. At Pacific National, we take great pride in delivering our best every day and have a relentless focus on customer service and place safety above all else.

We operate nationally with approximately 3,500 staff in over 90+ sites across Australia. We respect and care for the communities in which we operate and continue to evolve our community engagement and strengthen relationships through partnerships and investment. We are focused on reducing the carbon emissions of our business, while also enabling the reduction of carbon emissions in the broader supply chain to support the National targets.

**About the role**

The Customer Support team operates in a matrix style environment and are part of the national Commercial team within the Intermodal Division. The Intermodal Division is responsible for freight forwarding services which includes general interstate forwarding activities, as well as specified freight services such as express, refrigerated services, steel, and specialist services to the automotive industry. The Intermodal division covers a geographically diverse area with operations including terminals and depots in all mainland States in Australia.

Do you thrive in a role where you can help, and problem solve for customers? Come and thrive in a collaborative and supportive team for Australia’s largest private rail freight provider and play a key role in influencing what customers continue to think of Pacific National as their first-choice rail provider. As the conduit between Pacific National and our customers, your role is impactful and valued.

Our Customer Support team is focused on continually developing a deep understanding of our customers business requirements and providing a solution focussed approach which contributes to fostering a strong partnership culture. In addition to this, our Customer Support team leverage their in-depth knowledge of the Pacific National business to continually solicit process improvement initiatives to ensure the delivery of an efficient and effective high-quality service. The partnership culture contributes directly to the customer experience and in turn supports our revenue growth strategy.

Reporting into the Manager Customer Support, key responsibilities of the Customer Support Officer role include:

- Manage all customer enquiries with a lateral thinking and solutions focussed mindset
- Actively seek to understand our customers business requirements and confidently align their needs with a suitable Pacific National service offering
- Maintain expert knowledge of capacity and asset utilisation for Intermodal customers
- Manage, create and maintain all customer bookings including proactive communications with customers
- Actively engage with customers to solicit feedback on process improvement opportunities, document and report on these opportunities.
- Mitigate customer risks by ensuring timely escalation of any unresolved issues and actively contribute to stakeholder discussions and planning to ensure a seamless customer experience.
- Actively promote logistics systems usage including actively identify opportunities to coach customers on the system
- Actively look for opportunities and take the initiative to step in to help others when workloads are high

**About you**

With a customer service background, you will have a proven ability to build strong and lasting relationships with both internal and external customers. You will ideally have worked in the logistics service industry, but we are open to any industry if customer service is your forte.

A naturally strong communicator, both verbal and written, you will have the ability to listen, question and manage challenging conversations. Managing your time well, you will be proactive and enjoy helping to improve processes. You will be a resilient team player who is driven by providing exceptional customer service.

**The benefits**

At Pacific National we value diversity, inclusion, and the contribution of each team member. Our values underpin our commitment to create an inclusive culture where everyone is accepted and valued for who they are, enabling everyone to bring their authentic selves to work.

When you join the Pacific National team, you’ll be encouraged to take ownership of your career and we’ll be there to support yo

  • Customer Service Representative

    1 week ago

    Acacia Ridge, Australia Fuse Recruitment Full time

    **Acacia Ridge QLD 4110** **$65000 - $70000 per annum, Benefits: + Super** **Full time** **We are on the hunt for a customer service/ internal sales reresentitive to join our client's team!** **Who will you be working with?** Our client contributes significantly to shaping our world, encompassing a range of services. They are involved in the creation of...

  • Customer Service Representative/administrator

    4 weeks ago

    Acacia Ridge, Australia National Auto Glass Supplies Full time

    We are a wholesaler for automotive glass. We are looking for a Customer Service Representative to join our team at Acacia Ridge, QLD. - Using ERP to ensure all customer orders are processed efficiently and all sales are invoiced in a timely manner. - Organising paperwork for pick up / delivery runs / freight orders efficiently and in a timely manner. -...

  • Customer Service Representative

    5 days ago

    Acacia Ridge, Australia Valmont Australia Pty Ltd Full time

    We are currently seeking an experienced **Customer Service Representative** to join our Ingal EPS division at **Acacia Ridge QLD **on a full-time basis. This is a fantastic opportunity to kick-start or grow your career within the industry and take a strong lead in your role. **Who are we?** At Valmont, we create vital infrastructure that helps keep our...

  • Customer Service Representative

    5 days ago

    Acacia Ridge, Queensland, Australia Pacific National Full time

    Customer Service Representative- Join a secure industry providing essential services Australia wide:Supportive, collaborative team environment offering flexibility:- Permanent opportunity Acacia Ridge locationAbout usPacific National (PN) is the largest provider of diversified rail freight services in Australia. We haul a variety of freight including coal,...

  • Junior Customer Service Representative

    3 weeks ago

    Acacia Ridge, Australia PIPEMAKERS AUSTRALIA PTY LTD Full time

    **About Us**: Pipemakers Australia is a leading manufacturer and supplier of PVC piping to the construction and building industry. The company has been manufacturing PVC pipes and conduits since 1990 from the Acacia Ridge manufacturing site with distribution areas covering Queensland, New South Wales, Western Australia, Victoria and South Australia. **Why...

  • Sales Representative

    5 days ago

    Acacia Ridge, Queensland, Australia Spider Ladder System Ltd Full time

    Responsibilities: Achieve sales target through building our customer base and retraining current customers.Maintain excellent relationships with existing customers.Explore new business opportunity to promote company's products.Represent stores to connect with distributors.Assist and work with internal team members and Manager.Qualifications: High school...

  • Sales Representative

    2 months ago

    Acacia Ridge, Australia Spider Ladder System Ltd Full time $3,540

    Responsibilities: Achieve sales target through building our customer base and retraining current customers.Maintain excellent relationships with existing customers.Explore new business opportunity to promote company’s products.Represent stores to connect with distributors.Assist and work with internal team members and Manager.Qualifications: High school...

  • Sales Representative

    2 months ago

    Acacia Ridge, Australia Spider Ladder System Ltd Full time

    Responsibilities: Achieve sales target through building our customer base and retraining current customers.Maintain excellent relationships with existing customers.Explore new business opportunity to promote company’s products.Represent stores to connect with distributors.Assist and work with internal team members and Manager.Qualifications: High school...

  • Internal Sales Representative

    4 weeks ago

    Acacia Ridge, Australia Polyaire Air Conditioning Products Full time

    **Polyaire Pty Ltd** are a dynamic and fast-growing international company offering renowned solution-based air conditioning products and AirTouch Smart Air Conditioning technologies. Our commitment to quality, efficiency, and customer satisfaction has made us a market leader in our field. We are seeking a passionate and motivated team member to join us in...

  • Telemarketer / Customer Service Officer

    3 weeks ago

    Acacia Ridge Dc, Australia Found People Full time

    Part-Time Role - 20hrs a Week - Based at Acacia Ridge in Brisbane - Beautiful New Office - Handling Enquiries and Luke-Warm Clients **Customer Service / Telemarketer** A leading, Australian owned construction materials supplier are seeking experienced Customer Service Officers to complement their existing team. We require customer service experience...

  • Outbound Sales Representative

    5 days ago

    Acacia Ridge, Queensland, Australia u&u Full time

    Who we are:Here at our company, we strive to link job seekers with organizations undergoing growth or team modifications. Our team collaborates with businesses spanning various industries, representing candidates for temporary, contract, and permanent roles.About the company:Our client is a leading distributor of products for various industries like...

  • Sales Representative

    4 weeks ago

    Acacia Ridge, Australia Dulux Full time

    Job no: Q6HH7 Category: Call Centre & Customer Service, Sales Part time options available! Take ownership, strategize for the future, and make decisive action today Nurture & grow existing customer relationships that drive profitable growth & positive customer experience So much good. So let’s make it better. Lincoln Sentry Cabinet and...

  • Sales Representative

    5 days ago

    Acacia Ridge, Queensland, Australia Dulux Full time

    Job no: Q6HH7 Category: Call Centre & Customer Service, Sales Part time options available Take ownership, strategize for the future, and make decisive action today Nurture & grow existing customer relationships that drive profitable growth & positive customer experience So much good. So let's make it better. Lincoln Sentry Cabinet and Architectural...

  • Sales Representative

    3 weeks ago

    Acacia Ridge, Australia Dulux Full time

    Job no: Q6HH7 Category: Call Centre & Customer Service, Sales Part time options available! Take ownership, strategize for the future, and make decisive action today Nurture & grow existing customer relationships that drive profitable growth & positive customer experience So much good. So let’s make it better. Lincoln Sentry Cabinet and...

  • Sales Representative

    5 days ago

    Acacia Ridge, Queensland, Australia DuluxGroup Full time

    Part time options available Take ownership, strategize for the future, and make decisive action today Nurture & grow existing customer relationships that drive profitable growth & positive customer experienceSo much good. So let's make it better.Lincoln Sentry Cabinet and Architectural Hardware: Lincoln Sentry is one of Australia's leading suppliers and...

  • Sales Representative

    5 days ago

    Acacia Ridge, Queensland, Australia DuluxGroup Full time

    Unleash your creative potential in this exciting developmental opportunity Take ownership, strategize for the future, and make decisive action today Foster valuable partnerships that enhance growth and successSo much good. So let's make it better.Lincoln Sentry Cabinet and Architectural Hardware: Lincoln Sentry is one of Australia's leading suppliers and...

  • Customer Service Coordinator

    3 weeks ago

    Acacia Ridge, Australia DFP Recruitment Services Full time

    **Job description**: **About the role** We are looking for a passionate Customer Service Coordinator to join our client in their Acacia Ridge location. As an organisation committed to providing outstanding value and service, you will be the central point of contact for their customers. **In this customer centric role, you will**: - Take ownership of...

  • Customer Service Coordinator

    3 weeks ago

    Acacia Ridge, Australia DFP Recruitment Services Full time

    **Job description**: **About the role** We are looking for a passionate Customer Service Coordinator to join our client in their Acacia Ridge location. As an organisation committed to providing outstanding value and service, you will be the central point of contact for their customers. **About the role**: - Take ownership of customer enquiries - Manage...

  • Customer Services Representive

    2 months ago

    Acacia Ridge, Australia Pacific National Full time

    **Join a secure industry providing essential services Australia wide**: - **Supportive, collaborative team environment offering flexibility**: - ** Progressive and sizeable business on growth trajectory**: - ** Permanent opportunity - Acacia Ridge location** **_ Pacific National is committed to diversity in our workforce and encourages women and First...

  • Customer Service Coordinator

    2 months ago

    Acacia Ridge, Australia DFP Recruitment Services Full time

    **Job description**: **About the role** We are looking for a passionate Customer Service Coordinator to join our client in their Acacia Ridge location. Your role will involve being the central point of contact for their customers. In this essential, customer centric role you will; - Take ownership of customer enquiries - Manage the order to delivery...