Inbound Customer Service Consultant

2 weeks ago


Sydney, Australia TenacityCX Full time

Permanent Full Time opportunities - WFH Flexibility
- Leading Insurer who offer fantastic training and genuine career progression

Tenacity CX have proudly partnered with a leading Australian Insurance provider located in Sydney CBD & we are seeking customer focused Superstars to join their thriving team.

**The Role**:

- Handle general enquires including policy details and amendments
- Have consultative conversations and provide first call resolutions
- Provide an exceptional service experience in each and every call
- Work towards weekly KPI’s and maintain an updated database

**What's in it for you**:

- Work for a Premium Brand that truly value their people
- Join a fun, inclusive and social work culture
- Permanent Opportunity - 65,000 inclusive of super + annual bonus
- Hybrid WFH flexibility
- Work with a supportive and engaging leadership team who truly promote your ongoing development
- State of the art offices based in Sydney CBD, minutes walk from public transport
- Discounts on health insurance and more

**Skills & attributes required**:

- Previous experience in Insurance/ Banking/ Finance is a highly desirable but not essential
- Demonstrated inbound customer service experience
- Ability to have consultative conversations and build strong relationships
- Ability to understand complex policies and navigate multiple systems at once
- Effective questioning & active listening skills are essential
- A can-do positive attitude and a strong customer focus is key

This is a full-time Monday - Friday role working on a rotating roster



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