Inbound Customer Service Officer

2 months ago


Sydney, Australia Mayday Recruitment Full time

Provide great Customer Service in a fun and supportive team
- Fixed Term Contract with Permanent opportunities
- Fantastic office located in North Sydney

MAYDAY is excited to be partnered with a Global Insurer that is looking for Customer Service Superstars for its growing team We are seeking enthusiastic
**Customer Service Professionals** to join a supportive organisation with great progression opportunities.

**The role overview**:

- **Location - **Stunning corporate offices in **North Sydney, **right next to the train station
- **Working hours - **Monday
- Friday, Standard Business Hours, NO demand to stay late or work weekends EVER.
- **Growth - **Throughout the role you will have continued training and development. Working for a global brand you will also have structured progression opportunities.
- **Team - **Although you are working for a global company you will be working with a collaborative team, who hold monthly social activities.
- **Management - **you will learn from the best, working for a motivating and genuinely supportive management team.
- **Start Date - **Beginning of June, can accommodate notice periods

**What’s in it for you**:

- Gain experience with a global leader that will really stand out on your resume
- 6 month contract with likely extension and permanency
- Excellent Salary: $65,000 plus superannuation
- Flexibility to work from home 2 days per week after training
- True progression and career development opportunities
- Full training provided
- Enjoy being part of a hardworking supportive team
- Opportunity for permanent employment with the client

**The role**:

- Take varied inbound customer service queries relating to insurance and claims
- Manage and resolve premium customers' inquiries and ensure an exceptional client experience
- Provide accurate and timely information in regards to policies
- Deliver a personalised service

**Experience needed**:

- High attention to detail
- Experience working in banking and finance or insurance is preferable
- Ideally 6-12 months' customer service or call centre experience
- Positive can-do attitude and willing to learn



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