Customer Service Consultant

4 weeks ago


Sydney, Australia people2people Full time

Temporary position with a potential to extend permanently
- Fast paced and fun environment
- Supportive team and training provided

The Company

Join this leading Medical Insurance company, as a customer service consultant to help manage the inbound calls from members. Being the first point of contact for the customers is a crucial role within the business and detailed training is provided to ensure you can be the best at what you do.

The Role
- Be the key person in connecting with members and handling calls through to resolution
- Manage the inbound call volume, keeping the member in mind at all times
- Processing members' insurance estimates and amendments
- Be actively engaged with members to provide them with accurate and timely information on products/services
- Have availability to work with a rotating roster between the hours 8am - 8pm Monday - Friday

Your Skills and Expertise
- A people person who communicates well, especially over the phone
- Motivated and strive for excellence in all they do
- Energised to thrive in a fast paced, fun and supportive team environment
- Strong with your administrative competencies with high computer literacy in Microsoft suite



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