Patient Liaison Officer

2 weeks ago

Melbourne, Australia The Royal Melbourne Hospital Full time

Reference Number- 75053- Position Title- Patient Liaison Officer- Location- The Royal Melbourne Hospital - City Campus, Parkville- Award- Admin Officers [10]- Advertisement text**Patient Liaison Officer**
- Patient Liaison Officer at Tertiary Hospital
- 5 weeks annual leave plus monthly ADO
- We are looking for a motivated and driven individual to join our team as a Patient Liaison Officer. This is a Full Time ongoing position based at our City Campus in Parkville, reporting to Patient Liaison Manager.**Your new team**:

- We are a team working together to provide great customer service
- We enjoy a collaborative working environment
- You will help us maximise and collect patient fee revenue
- In return, you will be supported to achieve outstanding results and realise your potential

**Your new role**:

- Partner with clinical teams, health information services and wider revenue services team to maintain data integrity
- You will empower patients through informed financial consent
- You will collaborate effectively with patients, families and colleagues to achieve revenue goals and maintain a positive patient experience.
- Identify and pursue cost recovery for Medicare Ineligible patients in accordance with Melbourne Health policies and informed financial consent
- You will be available to work weekends as required

**About you**:
You will be a proactive individual with great communication skills. You can work in a fast paced environment, delivering on timeframes and KPIs to support the Revenue Services department to deliver results and success.Key skills include:
- You will be able to build rapport and effectively communicate with patients from diverse backgrounds, including overseas visitors, to navigate their financial obligations
- Ability to interact with individuals from diverse backgrounds with empathy and respect
- You are a quick learner and motivated to achieve high standards

**Benefit of working with the Royal Melbourne Hospital**
- Values based organisation offering professional advancement, including training and access to mentorship and leadership programs
- Enjoy excellent work-life balance working in a supportive and collaborative team
- Salary packaging, onsite car parking and, close to public transport.
- **Interested?**

If you are looking for a challenging role and can demonstrate the above capabilities, connect with us.
- For a confidential discussion please connect via the details below.**Advertising may cease prior to the closing date.**
- Selection Criteria- Essential: Commitment to live the Melbourne Way - putting people first, leading with kindness and achieving excellence together
- Essential: Experience in customer service and administration within a health service
- Essential: Be available weekends and flexible with working on the wards and in the emergency department
- Essential: High level interpersonal and communication skills, including a proven capacity to build and maintain effective and productive relationships with a wide range of internal and external groups- Contact Person- Crissie Hill- Contact Number- 0409757515- Alternate Contact Person- Andrew Gusman- Alternate Contact Number- 0431097410- Closing Date- 08/04/2024

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