Case Manager

4 weeks ago

Sydney Central Business District, Australia EML Full time

**Case Manager - Workers Compensation**:
NSW - Sydney CBD Workers Compensation Full Time

**If you have customer service or workers compensation experience and want to make a difference in people's lives, this role is for you**

**_ Here are just some of the employee benefits we offer at EML:_**
- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Company wide events to stay connected and celebrate success
- Annual tenure and performance-based recognition rewards + regular salary reviews
- Up to 16 weeks Paid Parental Leave

**THE ROLE**

As a Case Manager in **Worker Insurance NSW **your role plays a crucial aspect to assisting an injured worker get their lives back. You will be the central point of contact for the injured worker, employer and any stakeholders that are part of the treatment plan to help the injured worker return to employment. As part of the workers compensation process, you will be paying the injured workers wages and any treatments that are approved.

We are looking for individuals with exceptional customer service or previous workers compensation experience and organisational skills, who can thrive in a fast-paced environment. If you are looking for a new career where your work makes a difference in someone’s life, this is the role for you

As part of our diverse team based in **Sydney - George Street** you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

**YOUR RESPONSIBILITIES**
- Manage and priorities an ongoing portfolio of worker’s compensation claims with a focus on either psychological or physical based injuries.
- Establish and maintain effective relationships with injured workers, employers and third-party service providers, including phone and face to face case conferences.
- Build and maintain relationships with a wide variety of stakeholder such as, injured workers, their employers, doctors, rehabilitation providers, etc. to help the injured worker get back to work as promptly and safely as possible.
- Develop and implement Injury Management plans to assist the injured workers’ return to work journey with the support of our onsite Injury Management Specialists
- Work in accordance with relevant legislation, and internal policies and procedures, with the support of our onsite Technical Specialists

**ABOUT YOU**
- You come from an exceptional customer service background and have a passion for helping people.
- Demonstrated experience in managing a Workers’ Compensation portfolio of claims or education in the field of physiotherapy, occupational therapy, exercise physiology, chiropractic is desired but not essential.
- You thrive in a fast-paced environment and enjoy working collaboratively within a supportive team environment.
- Passion for resolving conflicts and can handle challenging conversations.
- Thrive on working in a team environment and collaborating with others.
- An empathetic and motivational approach to provide customer centric support.
- A driven professional with the ability to maintain a flexible approach across all levels of stakeholders.
- Ability to demonstrate resilience when having challenging conversations with multiple stakeholders.

**WHY EML?**

At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams.

We truly support each other and offer competitive benefits, flexible hours and work from home arrangements. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**ABOUT EML**

EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **2,800 dedicated employees**. We foster a learning culture that allows for us to continually invest in our employees ensuring a **long-term career** here at EML.

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