Customer Experience and Feedback Officer

7 days ago


Canberra, Australia HAYS Full time

An exciting permanent opportunity as a Customer Experience and Feedback Officer.

**Your new company**
This well known company is a leading provider of Facility Management and are in need of a Customer Experience and Feedback Officer to join their family.

**Your new role**
As a Feedback & Customer Experience Officer, you will be a crucial team member of the Customer Engagement Team and will work directly with participants, providers and internal staff and agencies to investigate and resolve complaints in a timely and compliant manner. You will be part of a team that prepares high level resolution and briefings for a range of important internal and external audiences and will use your strong skills in interpreting legislation and customer-results focus to ensure efficient and successful resolutions are found.

The duties of the role:

- Managing complaints, including review, recording, resolving and escalating as required
- Managing and resolving escalated complaints and ensuring strict deadlines are met
- Producing quality written correspondence for a range of audiences, including formal responses to Government clients
- Coordinating correspondence, briefing and reporting functions for the Complaints Team
- Working in a team environment and supporting other team members if required
- Supporting the Complaints Team to resolve day to day operations issues and assist in achieving the contract’s strategic objectives

**What you'll need to succeed**
- It is preferred that you have at least 2 years’ experience in a customer resolution role
- It is highly regarded if you have experience in complaints resolution within a government setting
- You need resilience and the ability to handle difficult and confronting situations
- You must have compassion and empathy towards your customers
- You need strong conflict resolution abilities

**What you'll get in return**
- Attractive salary package
- Provide uniforms, footwear and personal protective equipment
- Long term career potential
- Paid parental leave and great discounts with selected retailers
- An Employee Assistance Program, which incorporates a tailored wellbeing initiative

**What you need to do now**

**LHS 297508** #2743353



  • Canberra, Australia Comcare Full time

    Comcare has Non-Ongoing vacancies for 12 months, for an APS6 Senior Complaints and Feedback Officer, and an EL1 Assistant Director. **Overview of the Team and roles** Claims Complaints and Feedback Team is responsible for leading and coordinating the Claim Management Group’s response and input to complaints associated with the management of workers’...


  • Canberra, Australia Downer Group Full time

    **Your Role**: The purpose of this role is to drive customer-centric initiatives within Downer Group and ensure effective implementation of the Customer Experience (CX) framework. The Customer Experience Advisor will work collaboratively with business units, leveraging the existing framework, and championing the benefits of CX across the organisation. The...


  • Canberra, Australia Hudson Australia Full time

    Hudson are looking for Service Desk Support Officer to support a busy Federal team. 12 month contract Canberra location Customer Service and Service Desk experience **About the role** - Monitor team service request queue respond to and resolve Level one ICT or Corporate customer enquiries within Service Level Agreements timeframes - Assist to find...


  • Canberra, Australia Nexia Australia And New Zealand Full time

    NDIS Customer Service Officer **04th September, 2024** The Nexia Australia network, supported by global links to Nexia International, provides a holistic solution to a diverse range of clients - from large corporate organisations to privately owned businesses, as well as high net worth individuals. Nexia Canberra's Office is based in the Canberra CBD, with...


  • Canberra, Australia Bendigo and Adelaide Bank Full time

    Customer Service Officer | Community Bank Canberra Deakin, ACT **Do more, dream more, become more. Welcome to Bendigo.** **About us** We're big enough to offer you every opportunity, but not so big that we lose the community feel that we're famous for. You can be bold and take calculated risks, knowing you have the backing of your team and leaders. Join...

  • Intelligence Officer

    6 months ago


    Canberra, Australia Department of Foreign Affairs and Trade Full time

    Ever found yourself trying to figure out what someone else is thinking? That's intelligence gathering - the process of learning the intentions of others in order to make more informed decisions. The Intelligence Officer's role, in essence, is to collect, manage and plan intelligence gathering from sources outside of Australia's borders. In many cases, the...

  • Scheduling Officer

    5 days ago


    Canberra, Australia HAYS Full time

    Seeking an experienced Scheduling Officer **Your new company** This locally know Facility Management company is a leading provider of asset management, facilities maintenance and project management services across a multitude of industries. They are currently in need of a Scheduling Officer to become apart of their family! **Your new role** - Scheduling...


  • Canberra, Australia Department of Employment and Workplace Relations Full time

    APS Level 6 - Canberra, ACT - $94,332 - $103,731 **About the Department of Employment and Workplace Relations** We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces - supporting individuals and our nation to prosper. **The Role** The People Branch and...


  • Canberra, Australia Kennedy Reid Full time

    Great opportunity for a customer service representative to gain experience with a global automotive brand and run test drives with customers. **What’s in it for you?** This is the opportunity to become a part of a service-driven team during the launch of a new brand in the Australian market and work alongside some exceptionally talented consultants and...


  • Canberra, Australia NRMA Motoring & Services Full time

    **About SIXT Australia**: SIXT is 100% owned by NRMA Group. We make people and their things easily mobile. Our mission is to deliver convenient mobility backed by the human touch. Our ambition is to transform Australia’s car rental industry, becoming the #1 smart fleet operator through service excellence and a focus on people-our staff, our franchisee...


  • Canberra, Australia HAYS Full time

    This dynamic ACT precinct is searching for customer service officers to represent the company to stakeholders **Your new company** The Customer Service Officer is to provide professional and superior customer service to the commercial precinct as well as providing relief assistance to the Property Customer Service team when required. The Customer Service...


  • Canberra, Australia HAYS Full time

    Seeking a highly motivated Project Administration Officers **Your new company** We've partnered with a growing, independent Construction company in search of a highly motivated Project Administration Officer. **Your new role** You’ll be redefining customer satisfaction, one happy stakeholder at a time. Being mentored by the Office Manager, you’ll be...


  • Canberra, Australia AMA Collision Full time

    Grow your career with an industry leader - Permanent, full-time position, Monday to Friday - Friendly, welcoming team and position for the long term Join the supportive, friendly team at Gemini Kingston — centrally located closed to Fyshwick, just off Canberra Avenue, with free parking available to employees. The site is fully equipped with Car-O-Liner...


  • Canberra, Australia Ampersand Full time

    **Duration**: 3 Months with possibility to extend **Pay Rate**: $52.19/Hour + Super **Location**: Canberra + Work From Home - Customer Service Officer are responsible for providing client-centered support to a diverse range of people. - Cultural awareness, some understanding of the complexities of housing and respect for people are important knowledge and...


  • Canberra, Australia BOCElgas Full time

    Permanent position with world-renowned organization - Opportunities for training and career progression - Amazing team with an inclusive culture **About Elgas** Elgas is a pioneer provider of LPG and related products, services and technical solutions in Australia & New Zealand. A part of Linde PLC, we are known as experts in our field, who hold the safety...


  • Canberra, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **ACT, Canberra Olympic Pool - Canberra 2601** - Enjoy a great work / life balance with mornings, evenings and weekend shifts - Free facility access - Future growth opportunities within Belgravia Leisure This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions! **The...


  • Canberra, Australia Navitas Full time

    **Are you passionate about transforming lives through education?** **Can you help us create a positive and enriching student experience?** **Are you looking to join a team who values respect & collaboration?** Join our team at University of Canberra College, where we are committed to creating a positive and enriching student experience that fosters growth...


  • Canberra, Australia Navitas Full time

    **Are you passionate about transforimg lives through education?** **Can you help us create a positive and enriching student experience?** **Are you looking to join a team who values respect & collaboration?** Join our team at University College Canberra, where we are committed to creating a positive and enriching student experience that fosters growth and...


  • Canberra, Australia Navitas Full time

    **Are you passionate about transforming lives through education?** **Can you help us create a positive and enriching student experience?** **Are you looking to join a team who values respect & collaboration?** Join our team at University College Canberra, where we are committed to creating a positive and enriching student experience that fosters growth...

  • Aps 4 Payroll Officer

    7 months ago


    Canberra, Australia Hudson Australia Full time

    **About the role**: - Payroll Officer - APS4 level - Non-ongoing positions for 12 months. - 4 openings - Barton location - Full time role - hybrid arrangements 2 days in the office 3 days WFH - $75,000/Year + Super *** **About the role**: - Payroll Officer - APS4 level - Non-ongoing positions for 12 months. - 4 openings - Barton location - Full time role...