Customer Experience Expert

6 months ago

Melbourne, Australia hussetHR Full time

Competitive Remuneration
- Fantastic Work Life balance
- Great office Culture

**Join Our Team as a Customer Experience Expert Elevate Students' Journeys with Us.**
Are you ready to embark on a dynamic career journey with the our client? As a flourishing force in Australian business education, we're on the lookout for a dedicated and passionate Customer Experience Expert to join our ranks. If you're excited about making a real impact and becoming an integral part of our students' success stories, then this is the role for you

**About Us**: At our clients they are not just a company; we're a community of achievers. Our rapid growth speaks volumes about our dedication to transforming lives through education. As a Customer Experience Expert, you'll be on the front lines of our students' transformation, guiding them through our programs and helping them flourish into our most fervent advocates.

**Your Mission**: _Picture this:_ you're the friendly face and the reassuring voice that propels our students toward their goals. Your mission is to ensure their success and create a memorable experience. Collaborating seamlessly with various departments, you'll ensure that our students' expectations are not just met but exceeded. Your role isn't just about today; it's about building lasting relationships that fuel our collective success.

**Key Responsibilities**:
As a Customer Experience Expert, your days will be filled with meaningful interactions and impactful tasks:

- Execute our student communication plan with finesse.
- Keep meticulous records of interactions using our CRM system.
- Champion student feedback, helping us refine and enhance our offerings.
- Collaborate cross-functionally to create the ultimate student experience.
- Address student concerns with lightning speed and grace.
- Embrace a customer-centric ethos that embodies our brand.

**Your Skill Set**:
We're looking for individuals who bring these qualities to the table:

- Superb communication, paired with active listening and genuine empathy.
- A knack for forging connections and solving challenges.
- Time management skills that rival a Swiss watch.
- Proficiency in CRM and social media platforms, transforming technology into tools.
- A true team player who knows that collaboration is key.

This position will require you to work at events throughout Australia so the ability to travel is required

**Experience & Requirements**:
We value diversity in experience, but here's what would make you shine even brighter:

- Minimum 2 - 4 years of experience in a similar role.
- Impeccable interpersonal skills and a knack for managing relationships.
- A customer-centric mindset with a natural ability to troubleshoot.
- An eye for detail and an independent work ethic.
- Top-notch administration and computer skills.
- Professional communication skills that shine in any format.
- Previous experience in account management or customer service is a plus.
- Familiarity with CRMs like HubSpot is a welcomed advantage.
- Patience and active listening skills, paired with a passion for growth.
- A splash of enthusiasm, a dash of vibrancy, and a whole lot of readiness to make a difference

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