Operations Leader

4 months ago


Brisbane, Australia Queensland Police Service Full time

As the Operations Leader you will lead daily operations of the Contact Centre to ensure that high-quality 24-hour contact services are available to the community and Police.
Your key accountabilities
**The core capability requirements for this role are**:

- Coordinate human and physical resources within the centre to ensure operations are aligned with relevant standards and policies, community expectations and enduser needs. Support the Operations Manager in the development and implementation of governance frameworks and policies to facilitate the delivery of high-quality Policing Services during normal operations, major investigations, major events, and disasters. Analyse trends in relation to operational and resource demands and provide advice to the Operations Manager, regarding future resource needs. Implement strategies to achieve goals, standards and performance indicators for the operational units under your control and provide leadership to unit supervisors. Develop and initiate strategies to address or enhance operational performance and productivity across the operational units under your control. Cultivate relationships and effective communication with key stakeholders and service providers both internal and external to Policelink. Maintain oversight and manage staff absence for all operational civilian staff within the Contact Centre under your control. Manage and resolve performance issues with staff and union representatives, including giving and receiving feedback and conducting constructive performance discussions.

Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.



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