Operations Team Leader

6 months ago


Brisbane, Australia Macquarie Full time

Operations Team Leader

The Cash and Banking Operations team's core function is to support Macquarie's Advisers, Independent Financial Advisers and Clients within our Retail Banking and Business Banking divisions.

At Macquarie, we are working to create lasting value for our communities, our clients and our people. We are a global financial services group operating in 34 markets and with 54 years of unbroken profitability. You'll be part of a supportive team where everyone - no matter what role - contributes ideas and drive outcomes.

**What role will you play?**

You will provide ongoing coaching, mentoring and support to ensure the productivity, effectiveness, and continuous improvement of your team. You will be responsible for managing call queues to ensure same day service, completing call and quality monitoring, and ensuring all regulatory requirements are observed. Your passion for leadership and client-focus approach, will drive successful team performance and ensure an exceptional service to your key stakeholders.

**What you offer**
- Passionate people leader with experience in a client service environment
- Excellent communication, relationship building and stakeholder management skills
- Committed to high quality client and employee experiences
- Strong sense of business acumen and risk awareness
- Exposure to deposit products and an understanding of Business Banking is advantageous.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

**Benefits**

Macquarie employees can access a wide range of benefits which, depending on eligibility criteria and location, include:

- Hybrid and flexible working arrangements
- Wellbeing and service bonus leave
- Up to 20 weeks paid parental leave as well as benefits to support you as you transition to life as a working parent
- Paid volunteer leave and donation matching
- Range of benefits to support your physical, psychological and financial wellbeing

**About Banking and Financial Services**

Banking and Financial Services is Macquarie's retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients.

**Our commitment to Diversity and Inclusion**

The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of 'empowering people to innovate and invest for a better future' is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.

LI-hybrid

Job ID BFS-976252



  • Brisbane, Queensland, Australia Allens Operations Pty Ltd Full time

    About Allens Operations Pty LtdEstablished as a renowned leader in the professional services industry, Allens Operations Pty Ltd seeks to appoint an exceptional Central Support Team Leader - Operations Manager to spearhead our Central Support team. Salary and BenefitsThe successful candidate can expect a highly competitive fixed remuneration package of...


  • Brisbane, Australia Australian Retirement Trust Full time

    **An exciting opportunity exists to join our Operations team as a Team Leader, Operations** **on a **full-time, permanent basis.** **Why join us?** - State of the art offices with offerings like end of trip facilities, yoga and multi faith room, barista coffee, indoor gardens, and a multitude of spaces to encourage a collaborative culture, our workspaces...

  • Team Leader

    3 weeks ago


    Brisbane, Australia Australian Retirement Trust Full time

    Brisbane, QLDTake hold of a monster opportunity and join our Member Operations team as a Team Leader. If you’re a good fit for this role and live in Brisbane, we’d love you to apply. As part of our commitment to provide career development opportunities to our team members, we are excited to inform you that we have multiple permanent opportunities...

  • Team Leader

    3 weeks ago


    Brisbane, Australia Australian Retirement Trust Full time

    Take hold of a monster opportunity and join our Member Operations team as a Team Leader. If you’re a good fit for this role and live in Brisbane, we’d love you to apply.  As part of our commitment to provide career development opportunities to our team members, we are excited to inform you that we have multiple permanent opportunities...


  • South Brisbane, Australia Mater Group Full time

    **Job no**: 501699 **Work type**: Permanent **Location**: South Brisbane **Categories**: Supply Chain Operations **About the role** **Mater Procurement and Supply Chain** **Operations** are seeking an experienced and driven **Team Leader Theatre Inventory Operations**. This is a permanent full-time position based in South Brisbane with local travel...

  • Team leader

    4 months ago


    Brisbane, Australia 309 FLSmidth Pty. Ltd. Full time

    Experience and understanding of Mechanical Assembly Line Processes Proven ability to lead a team in same, or similar industry As team leader you are responsible for guiding, directing, and managing a group of employees within FLSmidth Exciters. The role of a team leader encompasses a mix of leadership, coordination, and support functions, focusing on team...

  • Team Leader

    1 week ago


    Brisbane, Australia Queensland Government Full time

    About Us Children's Health Queensland is a specialist statewide hospital and health service dedicated to caring for children and young people from across Queensland and northern New South Wales. We are committed to collaborating with all of our healthcare partners, most importantly families, to ensure we consistently deliver safe, high-quality patient and...


  • Brisbane, Australia Cochlear Ltd Full time

    Change people’s lives and we love what you do! Cochlear develops world-leading medical devices that help people hear. As a top 50 medical device company and the market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for...

  • Team leader

    4 months ago


    Brisbane, Australia 309 FLSmidth Pty. Ltd. Full time

    Experience and understanding of Mechanical Assembly Line ProcessesProven ability to lead a team in same, or similar industryAs team leader you are responsible for guiding, directing, and managing a group of employees within FLSmidth Exciters. The role of a team leader encompasses a mix of leadership, coordination, and support functions, focusing on team...

  • Team Leader

    6 months ago


    Brisbane, Australia Webhelp Full time

    **Customer Service/Support** **Location** - Brisbane, Australia*** Job Title: Team Leader **Job Description**: The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center advisors. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. We are currently...

  • Team Leader

    3 months ago


    Brisbane, Australia Help at Hand Support Services Full time

    **Company Overview**: Help at Hand Support Services (HAHS) is a dedicated disability support provider committed to empowering individuals to lead fulfilling lives. As specialists in the National Disability Insurance Scheme (NDIS), we prioritize personalized care and holistic wellness for our participants. Join our team and become part of a community driven...

  • Team Leader

    5 months ago


    Brisbane, Australia Bank of Queensland Full time

    **About the Role** The primary purpose of this role is to mitigate Money Laundering and Terrorism Financing (ML/TF) risk by overseeing and providing a professional AML/CTF assessment and investigation service for the BOQ Group and includes enhanced customer due diligence (ECDD). The AML Operations Reporting Team complete investigations raised as a result of...

  • Team Leader

    6 months ago


    Brisbane, Australia Children, Youth Justice and Multicultural Affairs Full time

    Targeted Vacancy It is a requirement of this role to have possession of a tertiary degree relevant to the role such as social work, behavioural science or social science, criminology or other recognised degree. Taskforce Guardian is a joint initiative by Youth Justice and Queensland Police Service (QPS). This Youth Justice team works alongside the QPS to...

  • Team Leader

    6 months ago


    Brisbane, Australia Children, Youth Justice and Multicultural Affairs Full time

    Targeted Vacancy Possession of a tertiary degree relevant to the role such as social work, behavioural science or social science, criminology or other recognised degree [see the Other important information section below regarding other recognised degrees]. Youth Justice provides early intervention, statutory youth justice and detention services to ensure...


  • Brisbane, Australia C01 Cochlear Limited (Australia) Full time

    Change people’s lives and we love what you do! Cochlear develops world-leading medical devices that help people hear. As a top 50 medical device company and the market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for...

  • Clinical Team Leader

    3 months ago


    Brisbane, Australia Child Safety, Seniors and Disabilities Full time

    Clinical Team Leaders are required to maintain an appropriate level of general health and fitness in order to undertake their duties. They must be capable of performing all physical requirements of the position including actively engaging clients in sports and recreation activities and if required provide physical assistance and employing physical...


  • Brisbane, Australia Great Southern Bank Full time

    Great Southern Bank is seeking a new Team Leader within the Payment Operations team on a permanent basis. In this role you will coach, mentor, and lead the Payments Team to ensure Great Southern Bank are meeting their obligations under relevant legislation as well as Customer Owned Banking Code of Practice (C.O.B.C.O.P.), in a way that supports agreed...

  • Team Leader

    6 months ago


    Brisbane, Australia Ramsay Health Care Full time

    **Team Leader - **Day Infusion Service** **Caboolture Private Hospital, Caboolture** - **Permanent part time position (60 hours pfn)**:Enjoy flexible hours for **better work life balance!**: - We care about** YOU! **Access counselling, **wellbeing services**, legal & financial assistance - **Enjoy benefits** such as paid parental leave, study leave and the...

  • Team Leader

    6 months ago


    Brisbane, Australia Hudson Australia Full time

    Our client is a mid size government organisation, seeking a team leader to lead the service desk team. As the Team Leader you'll play a pivotal role in ensuring that IT Service Desk operates seamlessly, delivering top-notch technical support and client services that align with our business objectives **Key Responsibilities**: - Lead and manage the IT...

  • Team Leader

    6 months ago


    Brisbane, Australia Programmed Full time

    **About The Opportunity** Programmed’s Facility Management department are currently seeking an experienced **Grounds Team Leader** to join our Team. This integral role will provide you with the opportunity to lead and develop a high performing team within a supportive and collaborative environment that will be required to care, maintain and develop...