Team Leader

4 months ago

Brisbane, Australia Bank of Queensland Full time

**About the Role**
The primary purpose of this role is to mitigate Money Laundering and Terrorism Financing (ML/TF) risk by overseeing and providing a professional AML/CTF assessment and investigation service for the BOQ Group and includes enhanced customer due diligence (ECDD). The AML Operations Reporting Team complete investigations raised as a result of the Group's AML/CTF Transaction Monitoring Program and subsequent reporting of Suspicious Matter Reports (SMRs) to AUSTRAC; in compliance with AML/CTF regulatory obligations, as well as BOQ Group policies including the Financial Crime Strategy of the Group.

As the Team Leader Reporting for AML Operations, you will be accountable for overseeing the day to day AML/CTF operational obligations of Suspicious Matter Reports (SMRs) which also includes authorizing submission, overseeing investigations, contributing and supporting complex matters or escalated investigations, developing the knowledge of your team through training and coaching. You will also be accountable for ensuring compliance with AML/CTF regulatory obligations, review and updates to internal policies/procedures as well as supporting improvement initiatives across AML Operations or Financial Crime Operations within the BOQ Group, where there may be links to operational changes following regulatory change.

This role will work closely with the AML Operations Manager to ensure that the operation of the Reporting team is functioning at full potential and BOQs AML/CTF operational obligations are met. As a Team Leader in AML Operations, you will be spirited in driving a culture of empowerment and inclusivity, being confident to make risk-based decisions based on BOQ policies and holding the team accountable to performance expectations.

**Key Accountabilities / Main focus**
- Overseeing the day to day AML/CTF operational obligations of Suspicious Matter Reports (SMRs) which also includes authorizing submissions and conducting 4-eye checks in line with BOQ Groups policies and procedures.
- People leadership fundamentals, including monthly 1:1 performance reviews, constructive and respectful ongoing feedback.
- Providing coaching and training to AML Investigation Analysts for transaction monitoring investigations including enhanced customer due diligence (ECDD), red flags & indicators of ML/TF typologies.
- Provide advice & assessment of matters related to Sanctions, such as Screening of customers or payments for Sanctions, PEPS, RCAs, SIPs, Adverse Media, and Third-Party Risk.
- Make continuous improvements/recommendations to processes, procedures to refine operational processes, including completing periodic reviews.
- Support the review of AML/CTF regulatory changes that impact AML operations & implement any operational changes as required.
- Coordinating workflow on a daily basis, to ensure AML workforce planning requirements, team objectives are achieved and in accordance with SLAs & KPIs.
- Triage manual ML/TF referrals and liaise with the relevant staff across the BOQ Group where required to complete inquiries.
- Work in collaboration with data and analytics colleagues within the Financial Crime Operations team to contribute or identify rule refinement, enhancement of controls opportunities related to detection scenarios or emerging risks.
- Communicate insights, trends or findings on investigation cases that are escalated to Operational stakeholders, Compliance and Risk partners.
- Keep abreast of emerging AML/CTF trends and issues, including AUSTRAC typologies and relevant media.
- Work with and liaise with Operation Managers, Team Leaders, Senior Managers, or delegates across the BOQ Group where required to support AML Operations in aspects of projects, initiatives, and small changes.

**About you**

It is a requirement that you have 3 to 5 years in a Financial Crimes Operations team in a transaction monitoring role / sanctions or customer screening role / investigation’s role with experience of AML/CTF operational obligations.

Demonstrated knowledge of, and experience with:

- Financial crime processes and procedures, including ECDD.
- Customer or Payment Screening requirements.
- ML/TF typologies, indicators, and red flags.
- AML/CTF Rules, Financial Crime Risk including Money Laundering and Terrorism Financing Risk.
- Sanctions Screening including risk identification, assessment, management, and timely mitigation.
- TM, TTR and IFTI timeframes and compliance requirements.
- Banking codes of practice and/ or other relevant legislation including Privacy Act and Criminal Code
- Providing advice (orally and written) to senior level management on highly technical matters.
- Knowledge and experience working with relevant regulatory bodies and organisations.

If the above sounds like you and you feel you can bring enthusiasm and energy to a high performing team, we would love for you to apply

**About Us**
BOQ is one of Australia’s leading regional banks and provides a genuine alternative

  • Team leader

    3 months ago

    Brisbane, Australia 309 FLSmidth Pty. Ltd. Full time

    Experience and understanding of Mechanical Assembly Line Processes Proven ability to lead a team in same, or similar industry As team leader you are responsible for guiding, directing, and managing a group of employees within FLSmidth Exciters. The role of a team leader encompasses a mix of leadership, coordination, and support functions, focusing on team...

  • Team leader

    3 months ago

    Brisbane, Australia 309 FLSmidth Pty. Ltd. Full time

    Experience and understanding of Mechanical Assembly Line ProcessesProven ability to lead a team in same, or similar industryAs team leader you are responsible for guiding, directing, and managing a group of employees within FLSmidth Exciters. The role of a team leader encompasses a mix of leadership, coordination, and support functions, focusing on team...

  • Team Leader

    2 months ago

    Brisbane, Australia Comuna Group Full time

    **_Comuna Cantina Group_** is recruiting energetic leaders to join a fast-paced and dynamic team at our flagship venue in the city, within a **_growing company_**. If you are passionate about people and customer service and want to be part of a **_people-orientated team,_** then this is the job for you! The good stuff/ What we can offer you: - A...

  • Team Leader

    1 month ago

    Brisbane, Queensland, Australia Help at Hand Support Services Full time

    About the RoleWe are seeking a highly skilled and experienced Team Leader to join our team at Help at Hand Support Services. As a Team Leader, you will play a key role in managing and leading our state's operations, ensuring the delivery of high-quality services to our clients.Key ResponsibilitiesRecruit, train, and develop care coordinators and support...

  • Team Leader

    2 months ago

    Brisbane, Australia Help at Hand Support Services Full time

    **Company Overview**: Help at Hand Support Services (HAHS) is a dedicated disability support provider committed to empowering individuals to lead fulfilling lives. As specialists in the National Disability Insurance Scheme (NDIS), we prioritize personalized care and holistic wellness for our participants. Join our team and become part of a community driven...

  • Team Leader

    4 weeks ago

    Brisbane, Queensland, Australia Pillow Talk Full time

    About the RoleWe are seeking a highly motivated and experienced Team Leader to join our team at Pillow Talk. As a Team Leader, you will play a key role in supporting the store leadership team by leading from the front and inspiring your peers to deliver exceptional customer service and sales results.Key ResponsibilitiesSupport the smooth and efficient...

  • Team Leader

    4 weeks ago

    Brisbane, Queensland, Australia Pillow Talk Full time

    About the RoleWe are seeking a highly motivated and experienced Team Leader to join our team at Pillow Talk. As a Team Leader, you will play a key role in supporting the store leadership team by leading from the front and inspiring your peers to deliver exceptional customer service and sales results.Key ResponsibilitiesSupport the smooth and efficient...

  • Team Leader

    4 weeks ago

    Brisbane, Queensland, Australia Pillow Talk Full time

    About the RoleWe are seeking a highly motivated and experienced Team Leader to join our team at Pillow Talk. As a Team Leader, you will play a key role in supporting the store leadership team by leading from the front and inspiring your peers to deliver exceptional customer service and sales results.Key ResponsibilitiesSupport the smooth and efficient...

  • Team Leader

    5 months ago

    Brisbane, Australia Children, Youth Justice and Multicultural Affairs Full time

    Targeted Vacancy It is a requirement of this role to have possession of a tertiary degree relevant to the role such as social work, behavioural science or social science, criminology or other recognised degree. Taskforce Guardian is a joint initiative by Youth Justice and Queensland Police Service (QPS). This Youth Justice team works alongside the QPS to...

  • Team Leader

    5 months ago

    Brisbane, Australia Children, Youth Justice and Multicultural Affairs Full time

    Targeted Vacancy Possession of a tertiary degree relevant to the role such as social work, behavioural science or social science, criminology or other recognised degree [see the Other important information section below regarding other recognised degrees]. Youth Justice provides early intervention, statutory youth justice and detention services to ensure...

  • Team Leader

    5 months ago

    Brisbane, Australia Webhelp Full time

    **Customer Service/Support** **Location** - Brisbane, Australia*** Job Title: Team Leader **Job Description**: The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center advisors. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. We are currently...

  • Team Leader

    4 weeks ago

    Brisbane, Queensland, Australia Flight Centre Full time

    Seeking an experienced Team Leader to lead our Rockhampton store with a strong background in the Travel Industry and 1 year of managerial experience.At Flight Centre, we're committed to a brighter future, making it a top choice for passionate individuals. Elevate your career with a unique blend of challenges and opportunities.We're looking for a talented...

  • Team Leader

    2 months ago

    Brisbane, Queensland, Australia 309 FLSmidth Pty. Ltd. Full time

    Job Title: Team LeaderFLSmidth Pty. Ltd. is seeking a highly skilled and experienced Team Leader to join our team. As a Team Leader, you will be responsible for guiding and directing a group of employees within our Mechanical Assembly Line Processes department.Key Responsibilities:Setting Clear Goals: Establish and communicate clear objectives and...

  • Team Leader

    5 months ago

    Brisbane, Australia Hudson Australia Full time

    Our client is a mid size government organisation, seeking a team leader to lead the service desk team. As the Team Leader you'll play a pivotal role in ensuring that IT Service Desk operates seamlessly, delivering top-notch technical support and client services that align with our business objectives **Key Responsibilities**: - Lead and manage the IT...

  • Team Leader

    1 month ago

    Brisbane, Queensland, Australia 309 FLSmidth Pty. Ltd. Full time

    Job Title: Team LeaderFLSmidth Pty. Ltd. is seeking a highly skilled and experienced Team Leader to join our team. As a Team Leader, you will be responsible for guiding, directing, and managing a group of employees within our Mechanical Assembly Line Processes department.Key Responsibilities:Setting Objectives: Develop and implement clear goals and...

  • Team Leader

    3 weeks ago

    Brisbane, Queensland, Australia 309 FLSmidth Pty. Ltd. Full time

    Job Title: Team LeaderFLSmidth Pty. Ltd. is seeking a highly skilled and experienced Team Leader to join our team. As a Team Leader, you will be responsible for guiding, directing, and managing a group of employees within our Mechanical Assembly Line Processes department.Key Responsibilities:Setting Objectives: Develop and implement clear goals and...

  • Team Leader

    3 weeks ago

    Brisbane, Queensland, Australia Woolworths Full time

    About the RoleWe are seeking a highly skilled and experienced Team Leader to join our team at Woolworths Group. As a Team Leader, you will be responsible for leading, coaching, and mentoring a team of professionals to achieve exceptional results in stock management, customer satisfaction, and team performance.Key ResponsibilitiesLead and manage a team of...

  • Team Leader

    5 months ago

    Brisbane, Australia Ramsay Health Care Full time

    **Team Leader - **Day Infusion Service** **Caboolture Private Hospital, Caboolture** - **Permanent part time position (60 hours pfn)**:Enjoy flexible hours for **better work life balance!**: - We care about** YOU! **Access counselling, **wellbeing services**, legal & financial assistance - **Enjoy benefits** such as paid parental leave, study leave and the...

  • Team Leader

    5 months ago

    Brisbane, Australia Eden Richie Recruitment Full time

    Eden Ritchie is seeking a Team Leader to lead and manage a small team responsible for the early resolution or investigation of complaints for electricity, gas and water consumers, retailers and distributors. The Team Leader also provides high level advice and conducts investigations into more complex disputes. - 4 months - Brisbane CBD **As the Team Leader,...

  • Team Leader

    5 months ago

    Brisbane, Australia Programmed Full time

    **About The Opportunity** Programmed’s Facility Management department are currently seeking an experienced **Grounds Team Leader** to join our Team. This integral role will provide you with the opportunity to lead and develop a high performing team within a supportive and collaborative environment that will be required to care, maintain and develop...