Operations Specialist
4 months ago
**The role**:
To provide high level technical direction, support and advice to maintain defined enterprise service levels in one or more technology domains.
Is this the opportunity for you?
The ideal applicant will be someone who can demonstrate the following:
- Demonstrated ability to develop and promote Information Technology Service Management (ITSM) processes based on the ITIL framework, primarily incident / problem / change / release / configuration management. (SFIA Code: ITMG 5, USUP 4; PBMG 5; CHMG 4)
- Demonstrated technical expertise and experience in the following technology domains to analyse ICT system issues and contribute to the design and implementation of appropriate solutions and improvements. (SFIA Code: SYSP 4; TECH 4, HSIN 5)
- Office 365 Collaboration Services
- Microsoft Exchange
- System automation and PowerShell scripting knowledge
- Well-developed oral and written communication skills to enable effective interaction in individual and group situations and the ability to maintain relevant registers and develop reports for management. (NHS Effective and Strategic influencing - SFIA Code RLMT 4)
- Ability to meet service delivery targets and implement quantifiable service improvements by coordinating multiple tasks within agreed priorities, time frames and working unsupervised. (NHS Drive for Results)
- Previous experience in supporting large Collaboration platforms preferred.
**About eHealth Queensland**:
eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.
**Benefits of working with eHealth Queensland**:
By joining eHealth Queensland, you will work within a fast-paced, challenging, and supportive environment where every employee plays a critical role in our ongoing success.
**You will enjoy a variety of benefits, including**:
- Competitive salary + generous superannuation and leave loading.
- Flexible working arrangements
- Diverse work culture
- Career training and development
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