Manager (Delivery Management)

2 weeks ago


Brisbane, Australia Queensland Police Service Full time

Your team will be responsible for the management of a portfolio of contracts, including vendor management and coordination, monitoring and reporting on vendor performance forward planning team activities, and implementing cost savings for your customers.

An exciting opportunity awaits you to lead a small high performing team of vendor and contract managers within the Frontline & Digital Division at the Queensland Police Service. In this team you will support the development, coordination, implementation and management of the most critical ICT Contracts owned by F&DD, supporting our Triple Zero and Disaster Management capabilities. Your team will be responsible for the management of a portfolio of contracts, including vendor management and coordination, monitoring and reporting on vendor performance forward planning team activities, and implementing cost savings for your customers. The core capability requirements for this role are:

- Provide a high level of advisory and consultancy expertise to F&DD management, Portfolio Partners and Customer Agencies on critical services, vendor agreements and strategic initiatives within the Platinum Services portfolio.
- Manage the provision of efficient service levels and underpinning contracts to support quality service delivery. Develop processes and procedures to promote adherence to the Contract Management Framework and financial policies and standards.
- Manage the operation of the Delivery Management team and ensure it is well resourced, organised and capable by following effective resource, human resource and financial management practices and principles.
- Consult and negotiate as required with internal and external customers, suppliers and staff to resolve issues, and ensure that overall delivery of business services for all Platinum systems is in accordance with strategic business objectives.
- Manage the identification, reporting and mitigation of contractual and vendor performance risks in line with the Platinum Risk Management Framework.
- Drive the development and acceptance of a customer and results-oriented culture within the Delivery Management Team, providing proactive resolution of customer problems and complaints. Role Requirements: Technical/ Operational/ Educational experience:

- Experience in leading a high performing delivery and support team within a critical business environment.
- Experience in contract and financial management would be advantageous. Applications to remain current for 12 months. Job Ad Reference: QLD/559345/24 Closing Date: Friday, 3rd May 2024This work is licensed under a Creative Commons Attribution 3.0 Australia License.


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