Electrical Support Specialist

2 weeks ago

Notting Hill, Victoria, Australia ABB Australia Full time
About the Role

We are seeking a highly skilled Electrical Support Specialist to join our team at ABB Australia. As a key member of our eMobility business, you will play a critical role in providing technical assistance to internal and external customers, ensuring timely and cost-effective support in accordance with guidelines.

Key Responsibilities
  • Provide technical advice and support to customers and project partners on setup, commissioning, and troubleshooting for AC and DC Chargers.
  • Repair, maintain, troubleshoot, and service electrical charging infrastructure using skills and tools that range from computer diagnostics to basic electrical tools.
  • Offer technical advice and provide comment on enquiry specifications for customers/channels/Sales -- Engineers with regards to ABB EV charging and provide technical support during the technical meeting, product presentations, and negotiations.
  • Perform analytic and diagnostic studies to determine the most suitable technical solution to meet customer needs and propose technical solutions for complex enquiries.
  • Support formulating competitive bids/estimates/quotations, taking into account best available product mix and appropriate technical and commercial considerations for each individual situation and manage external services to support bid/estimation preparation such as translations and governmental approvals.
  • Regularly report the status of the bids/estimates/quotations using defined tools and collect and analyze the reasons for tenders being lost and won also collect and archive documentation regarding the offer/order and records assumptions and decisions taken during the development process.
  • Ensure a positive customer experience throughout the sales process, providing any necessary technical support to Sales Managers during technical meetings with customers, also establishing and maintaining effective customer relationships to understand customer needs.
  • Identify potential vendors for equipment and materials required in the project and technically evaluate supplier offers to check match with specifications and collaborate with Supply Chain Management to coordinate requests to subcontractors.
Requirements
  • Tertiary degree or trade qualifications in Engineering (electrical/electronic/mechatronics), or alternatively trade qualifications with demonstrated experience in industry.
  • Knowledge and interest in power distribution and electronic power rectifiers and/or inverters is preferred.
  • Experience with trouble shooting power electronic equipment and hands on field experience an advantage.
  • Demonstrated experience in Electric Vehicle Charging technologies.
  • Knowledge on SAP platform considered advantageous.
  • Excellent interpersonal and negotiation skills with time management, co-ordination, accuracy, attention to detail, and performing in a pressure environment are necessary.
  • A collaborative mindset.
About Us

We value people from different backgrounds. If you are passionate about electrical engineering and want to be part of a dynamic team that is shaping the future of eMobility, apply today or visit www.abb.com to learn more about us and our impact across the globe.

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