Workshop Technician

7 days ago


Notting Hill, Victoria, Australia Draeger Australia Pty Ltd Full time
Job Summary

We are seeking a highly skilled Workshop Technician to join our team at Draeger Australia Pty Ltd. As a key member of our Workshop Team, you will play a critical role in providing technical assistance to internal stakeholders and customers, ensuring timely completion of service work, and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Maintenance, repair, and testing of customer products
  • Ensure timely completion of service work and associated records and reports
  • Provide technical assistance to Field Service Technicians and Territory Managers
  • Assess incoming jobs and provide feedback to customers if there are any anticipated delays
  • Conduct presales service work when requested and assist with maintaining database of customer presales requirements
  • Prepare detailed quotations for customers, assist with queries, and always positively promote Draeger
  • Prepare and submit service jobs to ensure that all jobs are invoiced on time
  • Apply a compliance-focused mindset across all operations
  • Ensure a safety-first approach
Requirements
  • 2+ years' exposure in a similar role
  • Formal qualification in a maintenance trade discipline or demonstrated relevant experience
  • Proficiency with hand and power tools, heavy-duty equipment, and specialized electrical and electronics measurement and communication devices
  • Experience with technical documentation and diagrams, comprehending technical problems presented by customers, and providing effective solutions
  • Well-versed in effectively articulating company and product information to customers
  • Working knowledge of routine arithmetic calculations and pricing structures to complete quotations
  • Moderate-to-high level of proficiency with various computer software, including Microsoft Office suite of applications
  • Adaptability and readiness to handle multiple, changing priorities in a fast-paced environment
  • Exemplary understanding of compliance rules, with a proactive mindset and the ability to act as a role model in upholding and promoting compliance standards
  • Excellent customer focus, stakeholder liaison, problem-solving, interpersonal, communication, organizational, and task management skills
  • Team player with a positive attitude and willingness to learn
  • Current Driver's License
About Draeger Australia

Draeger creates technology and solutions to protect everyone's great asset: their life. From hospitals to heavy industry, mining, and fire rescue, people around the world rely on our products: state-of-the-art technology that combines real engineering with the digital future.

We are passionate about everything we do. And we do it for Life.


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