Eligibility Officer-high Risk

2 months ago

Melbourne, Australia Allianz Australia Full time

**Eligibility Officer - High Risk | Melbourne | Hybrid**

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We know that flexible work comes in different forms, that's why we're embracing hybrid ways of working - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of the both the business and individual.

**What if you could turn your job into a career with purpose?**

We have an opportunity for a Eligibility Officer to join a successful team of liability specialists. In this key role you will be the first point of contact responsible for the accurate liability determination on personal injury claims.

**You'll be responsible for**:

- Making initial liability decisions within the quality decision making framework
- Assessing the need for referrals and investigative tools to expedite information gathering
- Demonstrating strong customer service and time management skills
- Ensuring a positive service experience for our stakeholders and providing effective strategies for liability outcomes
- Accurate assessment, determination and calculation of entitlements on accepted claims

**Important to your success**:

- Experience in Personal Injury & Worker's Compensation
- Basic understanding of the Accident Compensation Act and associated Worksafe policies and guidelines pertaning to initial entitlement determinations
- Strong customer service attributes incorporating excellent written and verbal communication skills
- Ability to meet deadlines
- Knowledge of Worksafe operating models and IT systems

**What's on offer?**
- Future-proof your career by developing skills to unlock career opportunities you didn't think possible. This role maybe the next step towards a higher leadership position.
- When you grow, we grow - that's why no-one will get in your way of how far, wide, or high you want to push your career.
- A fun, positive & supportive team environment; we work together to achieve great results.
- An excellent opportunity to develop professionally and be mentored.

**About us**

We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?".

Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs, and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.
- #LI-AllianzAU_

**Job Level**:
Professional

**Location**:

- Melbourne, VIC, AU, 3000**Available until**:
12/05/2023

**Area of Expertise**:
Customer Services & Claims

**Unit**:
Allianz Australia

**Employing Entity**:
ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:
Full-Time

**Remote Job**:
Hybrid working

**Employment Type**:
Permanent

**ID**:
26733

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