Customer Experience Administrator

2 weeks ago

Melbourne, Australia Victorian Building Authority Full time

Location: Melbourne | CBD

Job type: Other / End June 2024

Organisation: Victorian Building Authority

**Salary**: $56,834 - $64,911

Occupation: Customer Service/Call Centre

Reference: VG/1032024

We are looking for Customer Experience super star to join the team as a first point of contact for Practitioners and members of the community who contact the VBA.

**Position overview**:
We currently have multiple positions available on a fixed term and casual basis available, to join our supportive and dynamic Customer Experience Team.

An important and integral role at the VBA, as a Customer Experience Administrator you will be responsible for delivering a positive customer experience by responding to all inbound phone enquiries and supporting practitioners and members of the community who contact the VBA.

**What we are looking for**:

- an ability to build rapport with others in order to understand issues and suggest course of action appropriate to the customers needs.
- Experience working in a call centre environment.
- Ability to adapt approaches and work to changes in the environment and effectively manage new challenges.

**VBA Commitment**

The Victorian Building Authority embraces a diverse and inclusive culture who work together for the benefit of all Victorians. Our recruitment is best practice and free from bias, we recruit based on merit and equity regardless of age, disability, religion, gender, sexual orientation or cultural background.

**What you can expect**:

- Flexible work arrangements with a hybrid, work from home and office model
- A competitive salary

**How to Apply**:
We require you to upload:

- A detailed copy of your resume
- A cover letter briefly outlining your relevant experience and what attracted you to the role
- Any other qualifications or licence if applicable

**Please note**:

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