Account Manager

6 months ago

North Sydney, Australia TPG Telecom Full time

We’ve only just begun, but what a beginning. In a once in a generation moment, we’ve brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.

**This opportunity**

The** Account Manager **position is responsible for the ongoing development and retention of existing Government accounts at a state and local government level and customer relationships within the allocated Government portfolio and provide ad-hoc support when required to the Victorian Government Client Partner.

**Responsibilities**
- Take overall responsibility for the ongoing development and deepening of existing sales and customer relationships within the Victorian Government portfolio
- Review current state and develop/continually improve sales plans for each of TPG’s products and services, for each agency or department within the allocated portfolio
- Successfully maintain the value of the existing portfolio through effective customer lifecycle management and completion of re-sign activities that maximise commercial outcomes
- Achieve key monthly, quarterly, and annual growth/x-sell sales objectives, building on effective base management to consistently grow (value and product breadth) the allocated portfolio
- Maintain up to date and accurate customer contact, pipeline, and any other required information in the Customer Relationship Management (CRM) system, i.e., Salesforce.
- Ensure government reporting and compliance is up to date, via an internal stakeholder relationship with the Government contracts manager
- Attend weekly sales team meetings to review the quality and accuracy of Salesforce pipeline
- Review week on week sales activity and key pipeline movements
- Agree kick off and approach to any upcoming tenders and opportunities
- Review status of all active tenders
- Review short
- and long-term Customer relationship quality and key relationship development activities
- Review open customer issues, actively assisting in resolutions and ensuring timely escalation (e.g., to Sales Leadership) wherever required
- Provide ad-hoc support to the Victorian Government Client Partner as and when required
- Represent TPG at Government-related vertical meetings and trade events whenever requested, continually promoting the company and its services.
- Keep track on local competitor activity, reporting any significant developments to the sales team and TPG executives (including Sales, Product, Service etc)

**Knowledge and experience**
- Highly experienced in using a “Government solutions” type approach, utilising TPG’s product and services to identify customer needs within the portfolio
- Able to creatively position TPG as an innovative, flexible, and responsive service provider to customers
- Ability to proactively identify and create growth opportunities within the allocated customer base
- Proven cultivator and ‘closer’ of sales opportunities at the Government Agency level
- Strong understanding of how to farm and manager accounts up to and including senior executive level within the Government vertical
- Excellent communication skills at all levels, including at senior executive level within the Government vertical
- Excellent presentation skills
- Minimum of five years’ experience in a comparable position
- Management of high value Government vertical portfolios in the same or a similar market section, including the management of multi-million-dollar portfolios, multi-million-dollar retention and multi-million-dollar growth opportunities
- A long term, proven track record in over achievement of sales targets, including selling in at senior executive level, within a closely comparable industry

**Benefits and perks**
- Flexible hybrid way of working (from home and office)
- ‘Stay Connected Mobile’ - Access to a free mobile plan
- ‘Stay Connected NBN’ - Access to a free NBN 100 plan
- ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
- Access to TPG Learning Hub platform and internal development opportunities
- Access to Corporate Partner Discounts

**Our TPG Telecom Spirit**

We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. You will join a supportive company that is diverse and inclusive, and celebrates what makes our employees different, as well what brings us together. We want you to bring your true self to work, and to feel like your contribution matters. We encourage ambition in everything we do, from telco solutions to customer experience, to community impact. You will have real opportunities to take charge and take control.

**Bo

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