Claims Specialist Transition Support Officer

3 months ago

Melbourne, Australia Allianz Australia Full time

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flex for balance and the support you need. We know that flexible work comes in different forms, that’s why we’re embracing hybrid ways of working - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of the both the business and individual.

So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let’s care for everyone’s tomorrow so we can create a better future together.

**Claims Specialist Transition Support Office I Personal Injury - Melbourne, VIC**

**Want to know how it feels to be genuinely supported to grow and develop your career?**

We currently have an opportunity for a Claims Specialist Transition Support Office to join our team in Melbourne. The role will be responsible for instructing, coaching and supporting Case Managers who are new to the Victorian Workers Compensation industry, and to ensure the engagement and retention of during the development of their case management careers.

**Important to your success**:

- Develop, implement and maintain a coaching and review program that provides each new case manager with the knowledge required to become competent in their role
- Support the development of case managers, including knowledge, systems and process understanding.
- Perform continuous assessments of case managers claims portfolios monitoring it s state and ensuring work undertaken is prioritised in line with agreed service and work completion standards
- Undertake work tasks that are required to be completed within agreed service levels to ensure the portfolio remains up to date, and the transitioning case managers are not overwhelmed by increasing work volumes
- Engage other areas of the business to support identified improvement needs as they are
- arise.

**About You**
- Experience in claims management and a comprehensive technical and service knowledge of the Victorian Workers Compensation Scheme.
- Ability to plan and prioritise effectively, organise team tasks and manage competing resource and demands
- Demonstrated ability to lead, coach and empower people to develop individual and team potential, within a flexible working environment, both in person and virtually, with experience motivating and influencing others
- Ability to display leadership qualities through role modelling and through effective feedback and communication
- Demonstrated excellence in the use of relevant systems and a thorough knowledge of case management processes and procedures.

**What's on offer**
- Be part of a team that's open minded, suppoirtive and genuinely focused on customer outcomes
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program
- own a piece of your employer.

**About Allianz**
At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, relgions, sexual orientatins, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contibute their unique perspective to our collective success and reach their fullest potential.

**Adjustments and support**

LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what

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