Service Designers

1 month ago


Canberra, Australia Peoplebank Full time

Location:
- Canberra- Job Type:
- Contract- Posted:
- 17 minutes ago- Contact:
- Maria Lastierre- Discipline:
- General IT
- Reference:
- 256401Our Federal Government Client is looking for **Service Designers** to be responsible for driving a human-centric and holistic approach to service delivery; helping to design and guide solutions to support multiple, multi-year projects that cut across different program areas.

This is an **initial contract until 30 June 2024** with possible 12-month contract extension option, open to **Australian citizens**. The work can be done in Canberra, Sydney, or Melbourne with possible Flexible Working Arrangements (including remote working arrangements) which will be considered on a case-by-case basis against the business requirements of the department and the needs of the immediate work area.

**Role Description**

The Services Designers will be responsible for driving a human-centric and holistic approach to service delivery; helping to design and guide solutions to support multiple, multi-year projects that cut across different program areas. Work includes transformation of the government's Skills and Training programs and uplift of the Department of Education's Schools, Higher Education, Research and International programs.
- Have experience working in Agile and, ideally, experience with the Commonwealth Digital Service Standard; including relevant work experience to deliver design and research activities and a range of industry artefacts including service blueprints.
- Have strong interpersonal skills with the ability to exercise initiative and sound judgement.
- Work within set timeframes and have demonstrated success in tailoring design activities to practical timeboxes.
- Successfully, within an interdisciplinary design team to plan, visualise and define new user and service experiences, relying on a wide range of skills, from research design to experience and service design.
- Use design research techniques and service design methodologies to mould the experience, services, systems, and brands that the end-users live through products alongside clients and project stakeholders.
- Be able to handle projects at every stage of the lifecycle from the initial assessment and research phase to the final delivery.

**Essential criteria**
- Demonstrated experience in leading stakeholders and project teams to generate journey maps, service blueprints, service models, and clearly articulate actionable insights and opportunities for service and experience improvement
- Demonstrated ability overseeing and participating in research activities, generating insights and effectively using qualitative and quantitative data to drive improvements
- Demonstrated experience working in an Agile team, including the ability to scope and break down work into design deliverables, and tailor methods and processes to set timeboxes
- Demonstrated experience using Miro, Figma, Microsoft PowerPoint and other design software to communicate designs for executive and delivery teams

**Desirable criteria**
- Understanding of the Australian Government's Digital Service Standard and/or the UK Design Council's Double Diamond Model
- Experience working for a federal government agency in a design capacity
- Versatility across a wide range of user experience practices, including user research, stakeholder engagement, information architecture, interaction design, UI/visual design, prototyping and testing..

Application **deadline: 12:00 pm of 20 June 2023**, Tuesday.
- Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply._


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