Assistant Director
2 months ago
**Job description**:
- **Contract until 31st December 2023 with possible extension**:
- ** Location: Canberra and Brisbane**:
- ** Hourly Rate: $70 - $80ph + 11% Super**:
- ** No clearance required for this role**
**About the Role**
DFP Recruitment is seeking a
**EL1 Assistant Director -**
**Service Designer **to join our Federal Government team. This position will provide specialist professional advice and support the Director - Service Design with leadership of service design activities across the full design life cycle.
**Duties Involved**
- ** Service Design **:Support the Director - Service Design with the translation of insights from the Current State and Future Trends Review projects, utilising contemporary Human Centred Design methodologies to deliver Solution Design project(s).
- Contribute to the refinement, implementation and provision of specialist advice on a prioritisation framework for service improvement, transformation and innovation opportunities.
- Facilitate Design Sprints and co-design activities; including synthesising information quickly and converting ideas into high quality design concepts.
- Create well-developed rapid user experience prototypes and design solutions concepts for stakeholder showcases and customer validation.
- Produce service design deliverable such as customer interaction flows, journey maps, designs and physical/digital prototypes.
- Provide professional leadership for mapping and blueprinting of current services and stakeholder journeys for other Divisions, and other service design duties, as required.
- ** Project Management**:Manage small project teams and partners to deliver quality strategic and creative outputs. Assume project responsibilities as required, including but not limited to: project strategies, proposals and business cases; plans, resourcing, time lines, and budgets; financial reporting and status reports; issue management and risk mitigation; change and communication plans; delivery and project close out.
- ** Stakeholder relationships, engagement and collaboration**: Develop and maintain effective working relationships with internal and external stakeholders by anticipating and responding to stakeholder needs, and collaborating to achieve best practice design solutions.
- ** Organisational Capability Development**: Support the establishment of a Client Experience Office and work with other leaders and stakeholders to continuously identify spaces where service design as a discipline can add value to consumers; and help scope related initiatives, projects, and deliverable. Be a thought leader regarding the latest business, digital and technology trends and innovations; and contribute to ongoing thought leadership and perspective.
- ** Team Leadership and Development**:Provide professional mentoring and advice for service design team members, and contribute to a harmonious and collaborative working environment.
**Mandatory skills and experience**
- Demonstrated experience in a leadership role on strategic, human-centred service innovation and transformation initiatives in complex organisational and stakeholder environments.
- Well-developed research and analytical skills - the ability to practice divergent and convergent thinking; ability to draw on literature, evidence and information from diverse disciplines and fields into practical action; and ability to analyse qualitative and quantitative data to draw insights.
- Comfortable working in a complex, strategic, technical and fast-paced environment.
- Demonstrated ability to partner with internal and external stakeholders with a wide range of expertise, experience and perceptions.
- Strong Design Sprint facilitation and co-design skills. Proven ability to synthesise information quickly and convert ideas into high quality design concepts.
- Demonstrated experience creating well-developed rapid user experience prototypes and design solutions concepts for stakeholder showcases and customer validation.
- Excellent organisational skills with demonstrated experience delivering high quality outcomes on time limited projects, with proven capacity to prioritise and achieve results while remaining customer focussed.
- Well-developed interpersonal and influencing skills with previous experience engaging and collaborating with key stakeholders to achieve optimal business outcomes.
- Excellent communication skills, with the ability to produce high quality written documentation and presentation of findings in a timely manner.
**Desirable Experience**
- Tertiary qualifications in an appropriate discipline.
- Active engagement within the Service Design community
- An understanding of mental health services and service delivery innovation.
- Relevant experience with the Australian Public Service, and/or the Defence community.
**Aureen Vaz** via
**02 6162 7335**
** **Shapes strategic thinkingachieves resultscultivates productive working relationshipsexemplifies personal drive and integritycommunicates
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