Director - Service Design El2

2 months ago

Canberra, Australia DFP Recruitment Services Full time

**Job description**:

- **Contract until 31st December 2023 with possible extension**:

- ** Location: Canberra and Brisbane**:

- ** Hourly Rate: $84 - $110ph + 11% Super**:

- ** No clearance required for this role**

**About the Role**
DFP Recruitment is seeking a
**EL2 Director -**
**Service Designer **to join our Federal Government team. This position will provide specialist professional advice and leadership for service design activities across the full design lifecycle, including management and mentoring of a team of experienced Service Designers.

**Duties Involved**
- ** Service Design **:Lead the translation of insights from the Current State and Future Trends Review projects, utilising contemporary Human Centred Design methodologies to deliver Solution Design project(s).
- Refine, implement and provide specialist advice on a prioritisation framework for service improvement, transformation and innovation opportunities.
- Facilitate Design Sprints and co-design activities; including synthesising information quickly and converting ideas into high quality design concepts.
- Create well-developed rapid user experience prototypes and design solutions concepts for stakeholder showcases and customer validation.
- Produce service design deliverable such as customer interaction flows, journey maps, designs and physical/digital prototypes.
- Provide professional leadership for mapping and blueprinting of current services and stakeholder journeys for other Divisions, and other service design duties, as required.
- ** Project Management**:Manage small project teams and partners to deliver quality strategic and creative outputs. Assume project responsibilities as required, including but not limited to: project strategies, proposals and business cases; plans, resourcing, time lines, and budgets; financial reporting and status reports; issue management and risk mitigation; change and communication plans; delivery and project close out.
- ** Stakeholder relationships, engagement and collaboration**:Develop and maintain effective working relationships with internal and external stakeholders to achieve team, Divisional, Departmental and Program goals by anticipating and responding to stakeholder needs, and collaborating to achieve best practice design solutions. Represent the program of work at senior executive level and relevant external engagements as required.
- **Organisational Capability Development**: Provide strategic and technical advice on the establishment of a Client Experience Office. Work with other leaders and stakeholders to continuously identify spaces where service design as a discipline can add value to consumers; and help scope related initiatives, projects, and deliverables. Be a thought leader regarding the latest business, digital and technology trends and innovations; and contribute to ongoing thought leadership and perspective.
- ** Team Leadership and Development**:Provide line management, mentoring and professional development for service design team members; including creation and maintenance of a harmonious and collaborative working environment. Accept responsibility for team activities, outputs and strategic alignment.

**Mandatory skills and experience**
- Proven expertise leading strategic, human-centred service innovation and transformation initiatives in complex organisational and stakeholder environments.
- Well-developed research and analytical skills - the ability to practice divergent and convergent thinking; ability to draw on literature, evidence and information from diverse disciplines and fields into practical action; and ability to analyse qualitative and quantitative data to draw insights.
- Comfortable working in a complex, strategic, technical and fast-paced environment.
- Demonstrated ability to partner with internal and external stakeholders with a wide range of expertise, experience and perceptions.
- Strong Design Sprint facilitation and co-design skills. Proven ability to synthesise information quickly and convert ideas into high quality design concepts.
- Demonstrated experience creating well-developed rapid user experience prototypes and design solutions concepts for stakeholder showcases and customer validation.
- Excellent organisational skills with demonstrated experience delivering high quality outcomes on time limited projects; with proven capacity to lead a design team, and prioritise and achieve personal and team results while remaining customer focussed and strategically aligned.
- Well-developed interpersonal and influencing skills with previous experience engaging and collaborating with high level key stakeholders to achieve optimal business outcomes.
- Excellent communication skills, with the ability to produce high quality written documentation and presentation of findings in a timely manner.

**Desirable Experience**
- Tertiary qualifications in an appropriate discipline.
- Professional leadership activities within the Service Design community.
- An

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