Patient Support Officer

2 months ago

New Lambton, Australia Hunter New England Local Health District Full time

**Remuneration**: $31.20 - $32.24 + 11.5% Super + Salary Packaging
**Location**: John Hunter Hospital / Awabakal Country
**Employment Type**: Permanent Part Time
**Position Classification**: Administrative Officer Level 2
**Hours Per Week**: 16
**Closing Date**: Monday 7th October 2024

**About us**:
The Surgical Services unit at John Hunter Hospital plays a vital role in our healthcare system, including a range of administrative and support functions crucial for the efficient operation of surgical and perioperative services. The work environment in the Trauma Surgery unit is dynamic and fast-paced, reflecting the demands of a major hospital. You will encounter situations that require you to handle sensitive matters with empathy and professionalism, especially when interacting with the families of patients dealing with traumatic injuries. Whilst you as the Ward clerk will be required to navigate sometimes challenging and emotional relatives and patients, The culture is highly supportive and collaborative, with a strong emphasis on teamwork and professional development. Our staff is encouraged to take initiative and manage competing priorities, and we foster a culture of continuous learning and improvement. New team members are welcomed with a comprehensive induction and training program, including face-to-face and online training, and are paired with a mentor to ensure a smooth transition into their roles.

**About the role**:
The available hours for this position are Thursdays and Fridays from 7:00 am to 3:30 pm. You will be job-sharing this role with our other wonderful Ward Clerk.

A typical day as a Ward Clerk in the Trauma Ward at John Hunter Hospital involves a variety of responsibilities that contribute to the efficient operation of the unit. These tasks include:

- Family Support: Assist families with questions, offering information and support regarding the care of their loved ones.
- Patient Records Management: Maintain precise patient records by updating charts and compiling documentation for the Clinical Information Department for scanning into patient files.
- Collaboration: Work closely with various departments and staff, including the Nurse Unit Manager, nursing staff, clinicians, allied health professionals, the Clinical Support Officer, and other administrative personnel.
- Appointment Scheduling: Arrange follow-up appointments for patients.
- Data Entry: Ensure accurate data entry on the patient journey board.

**About you**:
**How you will be supported**:
The successful applicant will receive comprehensive support through an induction and training program, including face-to-face and online training, along with mentorship to facilitate a smooth transition into the role. Ideally would like to roster 2 weeks of training to begin with. Additionally, employees have access to career development opportunities, which support their continuous learning and advancement within the organisation.

**Need more information?**
1) Click here for the Position Description

**Additional Information**:
An eligibility list will be created for future permanent part time and temporary part time vacancies.
We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.

**Information for Applicants**:
This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

HNE Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.

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