Solutions Consultant

7 days ago

Brisbane, Australia Global Payments, Inc. Full time

Solutions Consultant

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

**About Us**

**TouchNet**, a **Global Payments Company**, is a pioneer in delivering innovative commerce solutions to Higher Education. Since 1989, colleges and universities have relied on TouchNet to unify and secure transactions everywhere money moves on campus.

Today, **TouchNet U.Commerce** is the premier commerce management system for Higher Education. TouchNet solutions help institutions run campus business better by providing greater control over transactions, costs, compliance, and financial operations.

**About the role**

We are excited to announce a newly created **Solutions Consultant position**within our **TouchNet team** to support growing sales operations across **Australia and New Zealand.** This role is pivotal in delivering world-class e-commerce and payment solutions to universities and educational institutions.

The **Solutions Consultant** will partner with the sales team to provide technical expertise on the TouchNet product suite, guiding prospects and customers through the sales process from presales to implementation. You will lead technical demonstrations, discovery sessions, and ensure seamless transitions to post-sales implementation.

**Your key responsibilities will include**:

- Collaborate with universities and sales teams to understand campus payment and e-commerce integration needs;
- Deliver product presentations and demonstrations, highlighting benefits and integration capabilities;
- Drive the technical aspects of the sales process and contribute to sales success.
- Assist with Statements of Work (SOW) and RFP responses;
- Support lead generation through trade shows, conferences, webinars, and events;
- Serve as a technical resource for sales and product teams;
- Conduct site surveys and provide on-campus walkthroughs for access control and POS solutions;
- Facilitate smooth onboarding and transition from sales to implementation;
- Act as a liaison between customers, the implementation team, and other stakeholders;
- Gather client feedback and share insights to inform product improvements and features.

**About you**

We're looking for a teammate who will stand by our values and bring them to life. A brand ambassador who collaborates, partners and stands with us.

To be successful in this role you will bring:

- Ideally 3-5+ years of experience in University ITS or Campus Finance;
- Strong knowledge of the higher education technology space in Australia and New Zealand, particularly around payments, campus ID cards, or e-commerce solutions;
- Familiarity with Student Information Systems (e.g., Ellucian, Unit 4, Peoplesoft);
- Strong presentation, communication, and organisational skills;
- Ability to articulate technical solutions to both business and technical stakeholders;
- Proficiency in Microsoft Office, Google G Suite, and Salesforce;
- Ability to travel regularly across Australia and New Zealand.

At TouchNet, you'll have the opportunity to work with leading-edge technologies that are transforming campus commerce and payments. You'll be part of a supportive and collaborative team, with opportunities for personal and professional growth.

If you are a technically-minded professional with a passion for higher education and payments solutions, we'd love to hear from you

**Salary**

The base salary for this role ranges from $90,000 to $95,000, plus superannuation, along with a performance-based bonus and commission. The on-target earnings (OTE) are expected to be around $125,000 plus superannuation.

**Our Benefits**

**Join a leading global technology brand that offers benefits you'll actually value, including**:

- Flexible work arrangements that support your unique need;
- 18 weeks paid parental leave for either parent as well as two weeks paid secondary carer's leave;
- Women in Digital membership, granting you access to a host of member industry events and resources;
- Additional birthday, community giving, wellness and study leave;
- Our free and confidential Employee Assistance Program counselling service and wellbeing resources;
- A jam-packed calendar of cultural celebrations and social activities;
- Global career and professional development opportunities;
- Salary sacrifice and an Employee Stock Purchase Plan.

**Ready to Apply?**

**Interviews commencing in January 2025.**

LI-HYBRID

Job ID R0057341

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