Advisory Solution Consultant

3 weeks ago

Brisbane, Australia ServiceNow Full time

**Company Description**
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

At ServiceNow, we are a diverse and inclusive organisation that values collaboration, innovation, and customer-centricity. We strive to create solutions that meet our clients' unique needs and drive their success. As an Advisory Solution Consultant, you will play a vital role in understanding our clients' challenges, proposing tailored solutions, and ensuring seamless implementation. We believe in fostering a supportive and inclusive work environment where everyone's contributions are valued.

**Responsibilities**
- Collaborate with the sales team to understand client requirements and business objectives.
- Conduct in-depth analysis of client needs and pain points to develop customised solutions.
- Create compelling presentations, proposals, and demonstrations that effectively communicate the value of our solutions to clients.
- Serve as a trusted advisor to clients, offering insights, best practices, and recommendations.
- Conduct product demonstrations and effectively address client questions and concerns.
- Collaborate with cross-functional teams, including product development and project management, to ensure smooth implementation of solutions.
- Provide ongoing support and assistance to clients throughout the project lifecycle.
- Stay updated on industry trends, emerging technologies, and best practices to continuously enhance your knowledge and expertise.
- Contribute to the growth of the Solution Consulting team through knowledge sharing, mentoring, and collaboration.

**Qualifications** To be successful in this role you have**:

- Bachelor's degree in a relevant field (e.g., Computer Science, Business, Engineering), or equivalent practical experience.
- 5+ years of experience in solution consulting, technical sales, or a related role.
- Proven expertise in analysing complex business requirements and designing innovative solutions.
- Strong technical acumen with the ability to understand and explain technical concepts effectively.
- Excellent communication and presentation skills, with the ability to tailor your message to various stakeholders.
- Demonstrated experience in building and nurturing client relationships.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously.
- Strong problem-solving skills and the ability to think strategically and creatively.
- Experience with ServiceNow, Enterprise SaaS and Large Public Sector organisations is a plus.
- Commitment to diversity, equity, and inclusion, and ability to work effectively with individuals from diverse backgrounds.

FD21

**Additional Information** Work Personas**

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

**Equal Opportunity Employer**

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

**Accommodations**

**Export Control Regulations**

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