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Rostering and Helpdesk Coordinator

4 months ago

Mile End, Australia Clinpath Laboratories Full time

**Casual**:

- ** Friendly, supportive and professional team**:

- ** Stable, reputable organisation (part of the global Sonic Healthcare)**

**About Clinpath Pathology**

Clinpath Pathology is a quality pathology service provider, focusing on professional excellence, reliability, excellent customer service and business integrity. Based at Mile End in a new state of the art laboratory Clinpath provides you with the opportunity to become a part of an Australian wide medical testing laboratory network, focused on medical leadership and expert advice. We serve our South Australian medical practitioners, private hospitals and aged care facilities.

We are an equal opportunity employer and offer a dynamic and supportive work environment where the contribution of people with different skill sets, cultures and backgrounds is valued.

**About the Opportunity**

Reporting to the Deputy Operations Manager, you will be responsible for the coordination and management of collection rosters, in addition to supporting collection staff with day to day operational matters, helpdesk enquiries and general support. You will be allocated a specific geographical region to manage and will work with other Coordinators and Territory Managers to effectively manage rosters, people and the delivery of high quality services. This involves a high attention to detail as well as the ability to take direction and follow instructions. In addition, you will assist the rostering team with Kronos implementation and troubleshooting. This is an exceptional opportunity to gain valuable experience as we roll out our new rostering system.

**Duties**:

- Enter and verify daily timesheet adjustments via Etivity;
- Coordinate short notice sick leave replacement;
- Coordination and distribution of rosters;
- Analyse rostered hours to ensure adherence with the enterprise agreement and contracted hours;
- Approve timesheets for the Pay Office;
- Manage staff enquiries regarding rosters and changes to rosters;
- Support collection staff with day-to-day operational matters and general helpdesk enquires;
- Build relationships with staff to support operations and service excellence; and
- Assist with day-to-day workflow as required.

**Applicants should possess the following**:

- Previous experience rostering or managing rosters;
- Proficient with the use of eCollect, Apollo and Apollo results Gui;
- Proficiency in the Microsoft Office suite with intermediate or advanced skills in Excel;
- Ability to prioritise work and meet deadlines;
- Demonstrated attention to detail;
- Demonstrated excellent customer service and interpersonal skills;
- Proven ability to work independently and identify efficiencies and improvements;
- Polished and professional telephone manner;
- Ability to communicate in a concise and articulate manner;
- Ability to work in a team environment and, when required, to work autonomously;
- Ability to work flexible hours across the department as required;
- Ability to interpret instructions and provide feedback to ensure systems, procedures and processes are maintained at the highest standard; and
- You will be required to receive the COVID 19 vaccination including booster in order to perform this role and provide copy of certificate.

**Why join us?**

Clinpath Pathology offer a wide range of employee benefits:

- Stable, reputable organisation (part of the global Sonic Healthcare)
- Parental Leave options
- Employee Rewards Program
- Annual employee service awards
- Ongoing training and development
- The opportunity to participate in the Clinpath Development Program
- Employee Assistance Program (EAP)
- Novated Leasing
- Study leave for approved courses
- On-site Physiotherapist
- Employee Referral Program
- Free annual flu vaccination
- Corporate gym membership discount
- Charitable and social events including annual Christmas Party, Pizza days and morning teas
- Work life balance and flexible working arrangements

**How to apply?**

**Applications close: 1**st** December 2023**

Applications Close: 01 Dec 2023