Service Director

2 weeks ago


Eight Mile Plains, Queensland, Australia Cocoon Group Services Full time
About the Role

Cocoon Group Services is seeking a highly skilled and experienced Service Manager to lead our operational teams and ensure services reflect customer needs and deliver agreed quality outcomes.

Key Responsibilities:

  • Client Intake and Assessment & Support:
    • Provide hands-on supports with participants.
    • Facilitate the intake and assessment of new clients by liaising with families, NDIS representatives, and allied health professionals.
    • Negotiate funding and service arrangements for transitional support.
    • Develop support plans for each individual by undertaking detailed assessments and gathering information regarding their immediate support requirements.
    • Communicate with staff the objectives and strategies for each support plan.
  • Staff Management:
    • Coordinate, guide, support, and perform the management of individual staff members, students, and volunteers.
    • Adequate staff rostering as per client needs.
    • Commit to and lead positive behaviour support strategies and practices.
    • Ensure staff performance is in line with the objectives of the organisation and within the parameters of their position descriptions and relevant awards.
  • Data and Records Management:
    • Comply with legislative and administrative requirements in the creation, handling, and reporting of information regarding individuals, staff, volunteers, and service delivery.
    • Adhere to Cocoon SDA Care policies relating to confidentiality and records management.
    • Ensure that information and data collected is accurate and up-to-date.

Requirements:

  • STA, MTA, and SIL experience.
  • Service management experience.
  • Minimum 3 years NDIS service delivery experience.
  • In-home and community participation coordination experience.
  • Excellent rostering and time management skills.
  • Ability to go above and beyond with quality services.
  • Essential stakeholder relationships and communication skills.
  • Experience in ROC, Restrictive Practice, and high medical needs.
  • Experience in NDIS compliance.

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