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Service Advisor

4 weeks ago

Forrestfield, Australia Truck Centre WA Full time

Advancement and growth on offer for a mechanically minded individual
- A competitive hourly rate to support a good work life balance
- Reward and recognition for your hard work with generous and fair bonuses.

**The Company**

'Truck Centre (WA) is WA's sole Mack, UD and Volvo Truck Specialist Dealership'. With 8 branches operating successfully state wide, we pride ourselves in taking on the prestigious responsibility of being the 'Single Largest Truck Transport Solution in WA.'

**About the Role**

An exciting opportunity has become available for an experienced Service Advisor to join our busy Forrestfield head office team on a part time basis, two to three days per week, ideally working Monday and Friday.

You will be responsible for acting as the primary contact (both face-to-face and over the phone) between TCWA and our customers for all repair and maintenance work on their vehicles. You will need to be confident and responsible for scheduling work from the service counter to the workshop whilst providing exceptional customer service.

**The Successful Applicant**

To be considered for this position, you will have worked in a similar capacity with proven experience in providing exceptional customer service. In addition to your experience, you will possess the following:

- Exceptional customer service skills
- Ability to work autonomously & in a team
- Strong interpersonal skills
- Strong time management skills
- The ability to communicate effectively with all stakeholders
- A results driven attitude
- Intermediate Microsoft Office skills and adaptability to software programs
- The ability to work well within a team environment.

**What We Offer**
- Competitive remuneration and annual CPI increases
- Loyalty Leave - additional day of leave per year of service (up to 5 days)
- Exposure to factory training, our
- in house training department, industry leading tooling, product specialists and diagnostics
- Employee referral bonuses
- Recognition and rewards
- A workplace that cares about your safety supporting the Zero Harm initiative
- Health and Wellbeing MATES program - EAP counselling and support
- Modern workshop and office facilities
- Opportunities for bonuses

**How to Apply

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