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Veteran Wellbeing Officer

4 weeks ago


Brisbane, Australia RSL Queensland Full time

**06th April, 2023**:
**Building bright futures for veterans on the shoulders of our past**:
***
We are not who you think we are.

In mid-1915, soldiers who were injured in the landing at Gallipoli began returning home to Australia. Some of these Anzacs banded together “to lend a hand to deserving comrades who had fallen on evil days.” As the war continued ad the years progressed, this association grew to become what is today known as the RSL. For over 100 years, RSL Queensland has been there to continue its important work of helping the “sick, helpless, wounded, aged, destitute and needy” among our veteran community.

RSL Queensland is currently undergoing expansion that it has not seen since the end of World War 2. Our Veteran Services team is growing to support the increasing number of ex-service personal and their families who need our support. Our commitment to build a brighter future for Australia’s veteran community burns as bright as ever, and we are doing it in surprising and innovative ways From evidence-based interventions that make a real difference to veterans’ quality of life, to a best-in-breed tech platform that supports and enables veterans through membership, service delivery, and our Sub Branch network. Underpinned by funding from Australia’s most successful prize home lottery, our teams use their skills and experience to provide compassionate and beneficial outcomes for our veteran community.

**About the role**:
The Wellbeing team is part of RSL Queensland’s growing suite of Veteran Services. This role - which is referred to internally as a Wellbeing Advocate - focuses on building therapeutic relationships with veterans and their family by partnering them with local agencies, health practitioners, Government departments, and other ex-service organisations. By responding to and working with our ex-service community, you will be empowering veterans to achieve positive and sustainable outcomes. Our multi-disciplined Wellbeing team also plays an active role in supporting its local community by promoting our services and building important relationships with other community members.

This role is a permanent, full-time position based in our Fortitude Valley office.

**About you**:
As a Wellbeing Advocate with RSL Queensland, no one work day is ever the same. If you are interested in a challenging role in an emerging field of health and human services delivery, then we would love to hear from you

You will:

- Be a degree-prepared Registered Nurse, Social Worker or Counseller with a minimum of 3 years’ experience in Mental Health, Aged Care, Addiction Management, Community, or Defence Health contexts.
- Demonstrate proficiency in planning and managing client workloads across highly sensitive environments and situations.
- Use your superior communication and interpersonal skills to rapidly build rapport and trust.
- Enjoy building and maintaining mutually beneficial relationships with internal and external stakeholders.
- Possess a Queensland “C” class driver’s license for work-related travel responsibilities.
- Understand the Australian Defence Force and veteran communities and their unique characteristics and sensitivities (desirable).

**As an RSL Queensland Wellbeing Advocate, you will be responsible for**
- Working with veterans and their families within our homelessness and financial hardship programs.
- Assessing clients and preparing case management plans that support an outcomes-based approach to veteran wellbeing.
- Preparing documentation that seeks support from: the Department of Veterans’ Affairs, other ex-service organisations; and rehabilitation providers.
- Collaborating with external health practitioners and allied health professionals to ensure a coordinated approach to holistic veteran-centred care.
- Conducting home and hospital visits to veterans to ensure they receive emotional support, counselling or other assistance are required.

**Benefits**

**_truly_**
- Regular hours with no shift work with mínimal after-hours responsibilities.
- The flexibility of balancing office hours with work-from-home opportunities.
- Our gift of three paid leave days at Christmas to allow you to spend time with your loved ones during the Christmas and New Year public holidays.
- Quarterly Wellbeing Team workshops and paid professional career development opportunities.
- Regular organisational health and wellbeing events along with social sports teams: touch footy, netball and volleyball.
- Access to the RSL Queensland Benefits Hub where you can access amazing discounts with major retailers.
- Bespoke leadership development programmes.
- Monthly employee awards and recognition program and an annual bonus incentive.
- Paid Parental Leave.
- World class IT, Technology and Systems.


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