Head of Customer Success

3 months ago

Bentleigh, Australia affix Full time

Record and information management.

These are things that organisations have always cared about, but it wasn’t really something individuals thought about. These were things that were traditionally dealt with by people within an organization, and it didn’t have a lot of air time in our jobs. Over the last few years as data becomes more sophisticated and privacy is at the forefront of conversations, and news articles - the game has changed, and now it impacts everyone's job.

Data protection and how information is used, accessed, stored and/or secured has very much become a thing. A thing that not only businesses care about, but individuals as well. Customers, users, patients, clients.

I’m not saying this is going to be your lead in conversation and make you fun at parties, but it is more relevant, and valuable than ever.

What you have here, is a well backed, scaling business and dare I say it, going through significant digital transformation and investment.

The role is based in Bentleigh, VIC - with hybrid working conditions [4 days in the office].

**What about the role?**

ZircoData is a B2B org that covers a number of verticals across government, institutions, corporate and enterprise.

The role is responsible for the day-to-day management of their Customer Care and Customer Success teams, to deliver end to end outstanding customer experience. Process and metrics will be a key focus here - keeping the team on task to deliver, as well as ensuring their growth and development.

**Whom do I need to be?**

Someone that is customer-centric and enjoys solving problems. You will appreciate the challenges of working in this space, but embrace and understand how to best support and inspire your team to create positive outcomes for their customers.

You will be a strong communicator and relationship builder who is solution focused. Driven by continuous improvement you will create efficiencies through automation and ongoing process refinement.

Reporting into the Chief Revenue Officer, you will provide regular reporting on KPI’s and SLA’s. You need to be a thinker and a doer. There will be times where you will need to be strategic, but also get in the weeds with your team to resolve more complex cases.

Knowing your way around Salesforce will be advantageous too

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