Front Desk Receptionist

5 months ago

Ballarat, Australia George Hotel Ballarat Full time

Guest Service Agent/ Receptionist

Quality Inn The George Hotel

The successful applicant will be responsible for engaging with guests and patrons of both properties as first point of contact. This position offers a range of duties including, but not limited to; Processing all levels of accommodation reservations from multiple sources, Guest interactions, Guest check ins/check outs, attending to guest needs, actively involved in every service department of the Hotel to aid in providing a high level of customer service quality to all guests and patrons.

What we are looking for:

- Excellent communication skills including telephone manner
- Exceptional Customer service skills with a “can do” attitude
- Professional appearance
- Experience with RMS Reservation system preferred but not required
- Strong working knowledge of Office365, Word, Excel
- Reception administration skills inclusive of receiving and directing calls for all areas of the hotel
- Strong ability to multitask, plan and organise
- Ability to liaise with staff appropriately and direct housekeeping staff
- Ability to work autonomously with great time management skills to complete daily tasks.

This role requires applicants to be reliable with the flexibility to work varies shift timeframes between 8am-9pm daily.

**Job Types**: Part-time, Casual

**Salary**: $21.38 - $38.00 per hour

Expected hours: 15 - 20 per week

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Afternoon shift
- Evening shift
- Morning shift

Supplemental pay types:

- Overtime pay

**Education**:

- High School (Year 12) (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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