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Content & Community Manager

4 months ago

Maroochydore, Australia Maropost Full time

We’re **Maropost**, the leader in unified commerce for the mid-market

Our Software as a Service platform provides organisations with the ability to connect with their customers across eCommerce, Retail, Marketing, Service and Search Clouds to unify the customer experience as well as to provide efficiency, value and ROI to their organisations.

**The **Opportunity**:
This role is reporting to the Director of Customer Experience & Support.

If this interests you, then Maropost is the place for you

**What You’ll be responsible for**:

- **Team management**: Manage a team of technical writers, video production and a community moderator to drive company objectives.

**Business analysis**:

- Review existing processes and identify opportunities for improvement.
- Analysing data and creating reports e.g. Google Analytics, Lucky Orange, Gainsight.
- Documenting project plans and scope of works.
- Facilitating meetings and workshops.
- Record-keeping.
- Communicating recommendations to all key stakeholders.
- Research and market analysis, competitor analysis.

**What You'll need to bring to **Maropost**
- Proven work experience of at least 6 years in technical content and community development.
- Strong leadership and team management experience is required.
- Ability to identify and track relevant community engagement metrics.
- Ability to deliver creative content (text, image and video).
- Ability to grasp future trends in digital technologies and act proactively.
- Excellent verbal communication skills and technical writing skills.
- Excellent project and time management skills.
- Positive attitude, detail and customer oriented with good multitasking and organisational ability.

**What’s In It for You?**
- Competitive remuneration package on offer.
- Growth and Career Development potential.
- Hybrid Work Environment.
- Entry into an international brand with plans to expand throughout the globe
- Fast paced & dynamic working environment.

**Equal Employment Opportunist