Customer Service and Replenishment Manager

4 weeks ago

Brisbane, Australia Six Degrees Executive Full time

Location:
- Brisbane- Job Type:
- Permanent- Salary:
- $85000 - $95000 per annum- Contact:
- Sophie Hulls Your Company:
My client is a leading player in the FMCG industry, dedicated to delivering high-quality food products to consumers. They are currently seeking a dynamic and experienced individual to join their team as a Customer Service & Replenishment Manager.

Your position:
As the Customer Service & Replenishment Manager, you will be responsible for overseeing and optimising the customer service and replenishment functions within their food manufacturing supply chain environment.

Your responsibilities will include:

- Develop and execute the overarching logistics strategy to optimise operational efficiency.
- Ensure timely and complete delivery of ordered products, addressing consumer queries and complaints professionally and promptly.
- Maintain open communication with customers through regular reporting, providing updates on their orders.
- Process retail and food service customer orders, generating credit notes for short deliveries or damaged stock.
- Resolve stock shortage issues through proactive problem-solving measures.
- Collaborate with the sales team to provide on-time and accurate reporting to key customers.
- Lead the customer service team, transforming complaint experiences into positive brand interactions.
- Develop and implement efficient, customer-focused Supply Chain policies and processes to achieve service, cost, and inventory targets.
- Manage 3PL service level agreements for transport and storage, overseeing contract management.
- Oversee the Import and Export logistics process to ensure smooth operations.
- Optimise finished goods working capital to achieve customer-required DIFOT.
- Prioritise employee coaching, motivation, development, training, and performance management, fostering a highly engaged and positive working environment.

Your experience:

- Tertiary qualifications in Logistics, Business, or related disciplines preferred.
- Proven experience in a food manufacturing supply chain environment.
- Strong leadership and management skills, with a track record of developing high-performing teams.
- Strategic and planning skills to drive continuous improvement and operational excellence.
- Exceptional coaching and mentoring abilities to enhance the skills and performance of your team.
- Proficient stakeholder management skills to collaborate effectively with cross-functional teams.

By becoming a part of my client’s team, you'll have the opportunity to contribute to the success of an industry leader while enjoying:

- Competitive compensation and benefits package.
- A collaborative and inclusive work environment.
- Chances to learn and grow in your job.

If you're excited about this opportunity, get in touch with Sophie Hulls 0480 002 518.
- Six Degrees Executive acknowledges the Traditional Custodians of the lands on which we work and live. We are also committed to equal opportunity and strive to promote diversity, inclusion, belonging, flexibility, and accessibility in all that we do. _
- Should you require assistance in your interactions with us or through a recruitment process, please let us know so we can provide adjustments for you._

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