Customer Service Manager

4 days ago

Brisbane, Australia HAYS Full time

Permanent job in Brisbane Southside with a great salary on offer and the ability to grow and develop

**Your new company**

Due to growth and movement within the team, this large and internationally recognised company based in Brisbane’s Southern Suburbs is seeking a Customer Support Manager to join their team on a full-time permanent basis. This international organisation in a leader in their field and offers a stable working environment, onsite parking and excellent career growth.

**Your new role**

Reporting to the Managing Director, you will be managing a team of customer service reps as well as fostering relationships with major national accounts, co-ordinating and developing effective sales and marketing strategies to ensure sales targets are met.

Some of your key responsibilities will be:

- Leading and managing the customer service team across all levels
- Ensuring that effective sales strategies are in place across the Customer Service Team
- Proactively managing major and national client accounts
- Providing strategic guidance and coaching to Customer Service team
- Identifying new markets and sales opportunities for new and existing products
- Participating enthusiastically and purposefully at all quarterly and annual review meetings

**What you'll need to succeed**

Ultimately, you'll be someone who is professional, adaptable and reliable. You will be an excellent communicator with strong interpersonal skills that can communicate with a diverse range of people. It is essential that you have the following:

- Strong written communication skills, including the ability to present, influence and collaborate at the leadership level
- Strong analytical skills
- Excellent negotiating skills
- Excellent team building and interpersonal skills
- Excellent organisation and time management skills
- Have experience working with a large ERP system, previous experience with SAP is highly regarded

**What you'll get in return**

Known as an employer of choice, our client is a well-established and stable business with offices internationally. A true leader within their field and conveniently located in the Brisbane Southside area, this is a permanent opportunity that requires a can-do attitude and the ability to work in a fast-paced environment. This is a great opportunity to further your skills in management and work within a dynamic and supportive team. This is a full-time permanent position with a great starting salary and gain essential experience to further enhance your career.

**What you need to do now**

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