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Front of House Coordinator

2 months ago

Sydney Central Business District, Australia The Royal Australasian College of Physicians Full time

Posted: 01/08/2023

Closing Date: 13/08/2023

Job Type: Permanent - Full Time

Location: Sydney CBD

Job Category: Administration and Office Support

**About the RACP**
The Royal Australasian College of Physicians (‘RACP’) connects, represents, and trains physicians and trainee physicians across Australia and Aotearoa New Zealand. The RACP provides services to support the delivery of training, continuing professional development, and health policy and advocacy to medical health professionals.

**Our Values**
Accountable | Collaborate | Indigenise and Decolonise | Lead the way | Respect

**Why Join Us?**
- Great Sydney CBD location
- Brand-new office
- Be part of a professional organisation

**The Role**

The Front of House Coordinator is responsible for acting as the initial point of contact at our new office at 1 O'Connell Street, Sydney. You will provide an exceptional customer service experience to our employees, members and visitors through strong attention to detail, high level customer service, collaboration and communication. This is a great role for someone with strong customer service experience who is looking to grow their experience in events. Responsibilities include:

- Utilise the visitor management system
- Plan for daily arrival and with a knowledge of VIP arrivals and appointments.
- Liaise with Facilities and Venue/Event Coordinators to assist with groups, visitors and events guests for client rooms and areas, to ensure a smooth customer flow.
- Deal with customer complaints in a professional manner and escalating as appropriate.
- Managing a busy meetings diary and meeting requirements
- Provide general office support; ordering stationery and equipment supplies.
- Assist in preparing supporting materials for events; name tags, signage, attendance records
- Liaising with Conference & Events Manager to manage and process invoices and assist with ongoing monitoring of annual budgets
- Support service of catering in compliance with Food Handling Safety standards and monitor quality of food provided by the approved caterers

**Desired Skills and Experience**:
To be successful in the role, you will have proven customer service experience with an interest in events. You will also possess:

- Strong MS Office skills
- Ability to balance multiple priorities
- Self-motivated with the ability to work independently and within a team
- Professional personal presentation
- Ability and willingness to re-set rooms, clear and clean rooms and participate in the delivery of on-site meetings and events

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