Case Manager

2 months ago

Melbourne City Centre, Australia Office of the Victorian Information Commissioner Full time

About the role
The Office of the Victorian Information Commissioner (OVIC) provides independent oversight of the Victorian public sector's collection, use and disclosure of public sector information.
Under the Freedom of Information Act 1982 (Vic) (the FOI Act), a person has a right to request access to documents held by Victorian government agencies and Ministers. The Victorian Information Commissioner and Public Access Deputy Commissioner (the Commissioners) have functions under the FOI Act, including to:

- deal with a complaint made by an FOI applicant about an agency's delay in making a decision, how their FOI request was handled or a decision that documents do not exist (an FOI complaint),
- monitor and investigate an agency's compliance with its obligations under the FOI Act and the Professional Standards; and
- provide guidance and training to help agencies better understand their responsibilities.

The Case manager role is part of the OVIC's Public Access branch, which assists the Commissioners in carrying out these FOI functions.
At OVIC, we believe that our staff are our greatest assets, we could not accomplish our work every day without our valued employees. We take pride in our positive culture and staff morale and have a firm belief that people from a diverse range of backgrounds are integral to the success of our organisation.

**The successful applicant will**:

- attempt to informally resolve FOI complaints and reviews by negotiation;
- undertake analysis and research when conducting FOI reviews and handling complaints;
- draft recommendations for the Commissioners and the Public Access management team;
- assist in documenting and updating of processes and procedures;
- establish and maintain effective working relationships with colleagues and stakeholders; and
- participate in projects or activities.

**Key skills and attributes required for the role include**:

- effective interpersonal, oral and written communication;
- a high level of attention to detail;
- strong research;
- critical analysis;
- problem solving;
- negotiation;
- effective complaint and conflict resolution; and
- efficient time-management.

**Requirements and relevant information**:

- The successful applicant will be required to undergo pre-employment checks and misconduct screening.

**How to apply**:
Applications close at 11:59pm Tuesday July 25th, 2023.

**Other relevant information**:
OVIC values the contribution of all employees and fair and equitable treatment of all people is integral to all activities. As such OVIC offers Reasonable Adjustments for applicants with disabilities on request.
OVIC is committed to maintaining the privacy of personal information. The recruitment process and all matters relating to it are treated in the strictest confidence. Personal information received during the recruitment process will be managed in accordance with the Privacy and Data Protection Act 2014.

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