Case Manager

4 weeks ago

Melbourne City Centre, Australia EML Full time

**Case Manager - Recovery and RTW Team**:
VIC - Melbourne CBD Workers Compensation Full Time

**WHY EML?**

At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams.

We truly support each other and offer competitive benefits, flexible hours and work from home arrangements. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

**_ Here are just some of the employee benefits we offer at EML:_**
- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Annual tenure and performance-based recognition rewards
- Comprehensive learning and development opportunities to help you reach your full potential
- Support and counselling services with work or personal matters through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Up to 16 weeks paid parental leave plus Super

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**THE ROLE**

As part of our diverse team based in **Melbourne**, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

Working as part of the Recovery and RTW Team, this exciting case management role is to pro-actively manage a portfolio of 0 - 55 week claims, provide exceptional customer services to all stakeholders and support injured workers to recover and return to work.

Case Managers in this team work alongside designated specialist roles including a RTW Specialist, Technical Specialist, Clinical Advisor, Mental Injury Specialist and our Mobile Case Managers, ensuring you and your portfolio of stakeholders are supported.

This is a **full time, permanent** role based in our **Melbourne CBD** with flexibility to work from home.

**YOUR RESPONSIBILITIES**
- Demonstrate a Service
- orientated approach that is focused on early intervention and the interests of workers and employers
- Ensure that active and timely strategies are implemented to improve recovery and return to work outcomes
- Provide workers compensation advice to stakeholders such as workers, employers and providers
- Assist the worker and employer with the claim process and engage appropriate support services such as Mobile Case Management or Occupational Rehabilitation
- Collaborate with the broader EML Team and WorkSafe to support positive outcomes for injured workers

**ABOUT YOU**
- Passion for customer service
- Thrive on working in a team environment and collaborating with others
- Experience managing claims in workers compensation industry or other personal injury environment
- Knowledge of the Victorian workers compensation scheme, legislation and policies
- Organised with excellent time management
- Committed to supporting injured workers with their recovery and RTW

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