Part Time Disability Advocate

2 weeks ago

Greater Adelaide SA, Australia Brain Injury Full time

**Position Description**:
**Title**:
Advocate - National Disability Advocacy Program

**Employment Type**:
Part Time Contract position 15 hours per week until 30 June 2025

**Classification**:
Level 4
Social, Community, Home Care and Disability Services Industry Award 2010

**Division/Branch/Section**:
National Disability Advocacy Program

**Reporting to**:
Manager - Community and Corporate

**Location**:
Central Hub - 70 Light Square, Adelaide

**Position Purpose**:
The Advocate is responsible for providing high quality individual and systemic advocacy for persons with disabilities. The Advocate protects the human, legal, civil and consumer rights of people with ABI by empowering and directly representing clients and their carers in the resolution of disputes, and promotes those rights to government and the community by contributing to policy development and identifying opportunities for stakeholder engagement.

**Key Challenges**:
Managing expectations of applicants, managing demand for the service.

**Position Summary**:
We are seeking an Advocate with excellent written and verbal communication skills; well-developed time management and organisation skills. Building on our existing foundation of service excellence, the Advocate will also bring to the role a high level of community-based experience and a well-developed understanding of social justice, disability, human rights and community services. Your knowledge and understanding of the National Disability Insurance Scheme (NDIS) and community service systems will be highly valued.

The role is a contract position until June 2025 with the possibility of extension, depending on continued funding. In line with our commitment to providing a flexible workplace, days are negotiable. For example - 2 full days or 3 days of 5 hours, which may suit someone with caring responsibilities.

**The Advocate will be required to**:

- Advocate on behalf of individuals with ABI and/or support them to self-advocate by providing information and support
- Link individuals with services that can support them with their issue or concern
- Support individuals to participate in formal dispute resolution settings (tribunals, courts, SACAT)
- Contribute to raising awareness of issues impacting on people with ABI through systemic advocacy
- Contribute to informing government policy, service and program development through data collection, evaluation and submissions

**Position Requirements**:
**Key Result Area 1: Service Delivery to individuals**:
**Objectives**:

- **Appropriate and timely advocacy delivered to people with disability that addresses instances of abuse, discrimination and neglect**.
- ** People with ABI informed about their rights and responsibilities and supported where possible to make decisions about their lives and matters affecting them.**:

- ** Department of Social Services (DSS) Operational Guidelines are upheld in the delivery of services.**:

- ** Confidentiality is upheld in the management of what may be sensitive information relating to staff or client matters.**

Position holder is successful when:

- Individuals seeking support are responded to in a timely manner (within 5 business days) and referred on promptly if unable to assist within allocated resources..
- Participants feel able to communicate their needs.
- Participants establish an advocacy action plan.
- Positive outcomes are achieved for service users.
- Consent is obtained before speaking to service providers.
- Positive feedback is received from service users.

**Key Result Area 2: Systemic Advocacy**:
**Objectives**:

- **Undertake systemic advocacy on behalf of people with ABI**.
- ** Contribute to raising awareness of disability issues.**:

- ** Contribute to government policy, service and program development through the completion of data collection and participating in any evaluation of the program.**

Position holder is successful when:

- Systemic issues are highlighted and raised with the appropriate complaints or decision-making authority.
- Systemic issues are reported to the Department via reporting processes or by contributing to submissions where opportunities arise.

**Key Result Area 3: Promotion of Self Advocacy**:
**Objectives**:

- **Self Advocacy is encouraged and supported.**

Position holder is successful when:

- Clients can self-advocate with support.
- Clients are provided with the information/advice required to resolve issues.
- Positive outcomes are achieved for service users.
- Positive feedback is received.

**Key Result Area 4: Compliance and Service Quality**:
**Objectives**:

- **Ensure all necessary data is obtained as outlined in the Data Exchange Protocols and entered accurately into CRM software to enable timely DEX reporting as per Grant Agreement.**:

- ** Contribute to government policy, service and program development through the completion of data collection and participating in any evaluation of the program.**:

- ** Ensure all participants receive

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