Disability Client Services Coordinator

2 weeks ago

Adelaide Region SA, Australia Bedford Full time

Classification- Customer Service- Location- Adelaide (Kaurna)- Type- Permanent / Full Time- Closes- 26 January 2023
- at 11:59pm ACDT- Combine an administrative and disability support background in a rewarding role that helps our clients navigate the NDIS services available at Bedford._
- _
- Permanent, full time, 38-hours a week - 1 day a week WFH optional
- Panorama location, travel to other metropolitan sites as required
- Supportive, purpose driven team
- Access to PBI salary packaging

**About Bedford**:
Bedford changes the lives of people with disability by building capacity, independence, and wellbeing. We do this by providing a broad suite of NDIS support services including employment opportunities and social participation activities. We offer exceptional tailored services to meet individual goals, in the workplace and in the community. We build healthy relationships, foster skills to last a lifetime, and pride ourselves on providing hands-on support to plan all areas of our clients’ lives. Above all, we promote individual choice and control to empower people with disability to live fulfilled and happy lives.

**About the Role**:
Due to the growth of our organisation, an opportunity in the Client Engagement team at our Panorama site has become available. This is a full time, permanent opportunity which provides the option to work from home one day a week once the initial training period is completed. The role works closely with both the Client Engagement team and our clients, who are people with disability, in a rewarding and supportive team environment.

Other key responsibilities include:

- forecasting upcoming appointments for your designated caseload
- preparing documents including service agreements, and schedule of supports
- looking retrospectively to gauge how clients are tracking with their goals
- contacting and meeting clients and their support person
- liaising with LACs, the NDIA, and support coordinators
- managing NDIS enquiries and generate quotes

**About You**:
This role works closely with our clients and contributes to the achievement of their goals, which requires a positive individual with a genuine desire to help others. You will need to be experienced in the disability sector with an understanding of the NDIS and NDIA.

Other knowledge, skills and attributes include:

- strong administrative and organisational skills
- the ability to communicate effectively, with empathy and compassion
- the ability to collaborate with internal and external stakeholders
- a genuine desire to support people with disability to live the life they choose
- excellent time-management skills

For this role the following documents must be provided prior to a formal offer of employment with Bedford Phoenix Incorporated:

- a National Police Clearance (no older than six months old)
- a current Driver’s Licence
- NDIS worker screening clearance, or other NDIS approved clearance to work in the disability sector
- evidence of right to work in Australia
- evidence of FULL vaccination (x3) with a TGA-approved COVID-19 vaccine, or an acceptable exemption

**What’s in it for you?**:

- The stability of a full time, permanent role
- Access to PBI salary packaging
- A collaborative and supportive team environment
- The ability to negotiate one day a week WFH
- Mobile phone and laptop provided
- Travel to other metropolitan sites
- Onsite parking and cafe with barista

If you would like to enquire further about this opportunity, please contact **Phill Ashby, Team Manager Client Engagement on **0468 571 702**. All enquires will be treated in confidence.

**_
Applications close 26th January 2023_**_._**:
**_

**_

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