Technical Support
2 weeks ago
**Job Details**:
**Location**
Adelaide
**Salary**
Negotiable
**Job Type**
Full Time
**Ref**
BBBH96906_1671149755
**Contact**
Alex James
**Posted**
about 6 hours ago
- Adelaide Based
- 6-month contract + possible extensions
**Qualifications**:
Diploma or Higher qualification or Industry certification in Programming or related discipline or equivalent experience
**Skills and Experience**:
- Experience in JavaScript, Node JS, Reactor JS or similar development frameworks
- Experience with system development methodologies and technologies
- Demonstrated experience with supporting complex systems development and integration
- Demonstrated ability to work under pressure to short deadlines and have high level of attention to detail
- Demonstrated ability to work collaboratively within a team and with a diverse range of stakeholders
- Demonstrated high level communication (oral and written) and interpersonal skills
**Responsibilities will include**:
- Develop and maintain infrastructure management systems and provide detailed system support and ongoing operational management of Infrastructure systems. Development activities, where required, will be predominantly using Oracle SQL, PL/SQL, JavaScript, Reactor JS, Node JS, Java Spring, Drupal and Web services.
- Interpreting system related work requests and prioritising against known works
- Serving as the initial point of contact regarding technical systems matters including troubleshooting problems that occur in the infrastructure management systems software and hardware
- Install patches, fixes, upgrades and customisations
- Proactively assist with maintaining the availability and performance of the environments
- Liaise closely with relevant internal staff and external organisations to assist with resolving complex technical problems
- Ensure that a high standard of customer service is delivered to staff and students of the University
- Resolve customer incidents and maintain communication with key stakeholders
- Escalate problems where appropriate and maintain ownership of issues
- Provide technical support to business owners and end-users to assist them to determine their information and system requirements
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