Aps3 Participant Support Officer

3 weeks ago

Greater Adelaide SA, Australia Chandler Macleod Full time

**Location***
- Adelaide, South Australia
- **Category***
- Office Support
- **Salary**
- $37.36 AUD - $37.36 AUD Hourly
- **Posted**
- 04-Feb-2024
- **Work type**
- Casual/Temp
- **Contact**
- Teresa Zanatta
- **Reference**
- BH-156738
-**Mandatory: Australian Citizenship required to work within Federal Government.**

**Applications close by 9am Thursday 8th of February 2024.**

**Our Federal Government client is seeking to engage in a** **APS3 Participant Support Officer** **for 18-month assignment with an option to possibly extend in ADELAIDE CBD.**

**What's on Offer?**
- **Position located in ADELAIDE CBD**:

- **APS3 $37.36/ph + super**:

- **Temporary contract for 18 months, with an option to extend**:

- **Fulltime Standard Hours or work - Monday to Friday, 8:30 am till 5:00 pm**

**About the Team**
- **The Complex Support Needs** Branch provides specialised support for people with disability with additional complexity due to situational and personal factors. Roles within the branch may sit within the following teams:

- **Complex Support Needs**: supports participants who are in the CSN Pathway providing planning, close monitoring, and intensive implementation to stabilise the participant’s circumstances.
- **Short Term Response**: aims to provide participants time sensitive, intensive support and close monitoring over a short period (16 weeks) to stabilise the participants circumstances as a short-term early intervention mechanism.
- **Children and Young People**: provides an early intervention and prevention approach that supports children living with a complex functional impact of disability to continue to reside in the family home. Each child supported within the pathway has been agreed to by the NDIA and the relevant State or Territory authority.
- **Justice Planning**: provides support to participants who intersect with the justice system, with the aim of ensuring participants have the disability supports they require whilst in custody, and to enable informed transition to the community.
- **Justice Liaison**: are a national team providing timely and effective support to internal and external stakeholders working alongside people with disability who intersect with the justice system. Our aim is to ensure people with disability have the disability supports they require whilst in custody, and to support successful transition to the community.
- **Operations**: supports the CSN branch through workforce planning, capability and onboarding staff, along with referral to and from the Complex pathway, nationalised planning support and managing escalations.

**About the Role**

The APS3 Participant Support Officer may have some public contact and is required to communicate with and provide straightforward advice to a range of internal and external stakeholders.
**Responsibilities may include but are not limited to**:

- Managing and resolving participant matters by actioning planning tasks as per the NDIS Act.
- Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and NDIA online support.
- Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
- Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
- Undertaking research and investigation activities and preparing associated reports and correspondence.
- Undertaking a range of data entry activities and ensuring follow up is completed.
- Receiving and recording complaints and other feedback in the NDIA Business systems.

(NOTE: the key responsibilities of the role are based on current priorities and may change over time)
**It is highly desirable that the successful applicant understand or lived experience in the field of disability.

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