Technical Support Technician

2 months ago


Melbourne, Australia GEA Group Full time

**Technical Support Technician**:
**Job information**:
14-07-2023

**Reference number**:
JR-0025041

**Job function**:
Sales

**Position type**:
Full time

**Site**:
Melbourne
14 - 24 Mace Way, Melbourne VIC 3045
- GEA is looking for an experienced Technical Support Technician to focus on Automatic Milking Systems and who is willing to learn and grow into an expert within this leading area of technology**Your responsibilities and tasks**:

- Actively listening to customers feedback and supporting them to resolve technical issues
- Acting as a mentor to dealership technicians, providing them with on-the-job training, troubleshooting support and ensuring work is completed timely and accurately
- Focusing on continuous improvement, providing feedback, solutions and initiatives to all key stakeholders, including management, dealerships and customers
- Maintaining and improving customer relationships to foster collaboration and feedback for maximising sales, ensuring customer satisfaction and loyalty
- At times, perform field service tasks as a technology specialist - capable of performing all field service technician related tasks
- Maintaining excellent communication with all key stakeholders including technical, admin, spare parts, dealer technicians, area managers and all other internal employees.
- Demonstrating and appreciating safety for self and others in all actions and activities and maintaining a general understanding of health and safety legislation.

**Your profile and qualifications**:

- A minimum of 5+ years’ experience in a technical role (electrical preferred)
- Automation, robotics and mechanical experience would be an advantage
- Good understanding of milking systems would be an advantage
- Agricultural or dairy industry experience - working with large animals
- Experienced with Microsoft Office and PLC programming
- Customer service focused with a willingness to travel
- Able to work in a team and autonomously
- Excellent written and oral communication skills

In order to be considered for this role you must have full Australian working rights.

Don't miss this opportunity to be part of a fantastic work environment, with great people and a culture that fosters collaboration. We offer competitive remuneration plus allowances, comprehensive training and a fully maintained company vehicle.



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