Social Media

6 months ago


Melbourne, Australia Probe CX Full time

At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

Great opportunity for marketing students who would like to gain some valuable real-world marketing experience via a wide range of marketing activities and initiatives.

About the Role

Your creative spark will see you supporting the execution of a range of marketing and digital marketing activities across social media platforms.

Key Details:
- 12 month Fixed Term Contract- Full time | 9am-5pm Monday to Friday- Melbourne location with Hybrid working arrangements-
- Working on behalf of a medical technology development company focused on transforming the automated external defibrillator (AED) market.

Main Activities and Responsibilities:
- Appropriately engage with customers via a public platform to effectively manage their enquiry and to proactively encourage their advocacy further on social platforms- Respond to enquiries and provide relevant updates in our CRM-
- Provide customers with informed product and service information- Follow-up on customer enquiries not immediately resolved.- Continually maintain working knowledge of all products, services, systems

Skills and Experience:
- Exceptional communication skills (written and verbal)- Qualifications in Marketing, Communications or related fields will be highly regarded.- Previous social media customer service experience within a contact centre environment- Knowledge of/and experience with all social media platforms- Ability to convey complex information to customers using appropriate language and tone of voice- Problem solving and conflict resolution skills

If you are excited about this opportunity to bring your marketing expertise and passion to Rapid Response Revival, we encourage you to apply.



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