Incident Coordinator

3 months ago

Parramatta, Australia Constant Security Full time

**CONSTANT** is currently recruiting for positions to support a major client in the safety and security of their customers.

These positions are on a casual basis and are based in an Incident Management Centre located in **Norwes**t**.

**Shift times**:
**10 hour shifts - Morning, Afternoon and Evening shifts across 7 days per week**
- Must be able to work across all shifts _

**Rates**:
**Monday - Friday (Day) $35.98**

**Monday - Friday (Night) $42.22**

**Saturday $50.37**

**Sunday $64.76**

**Public Holiday $79.15**

**Duties include**:

- To ensure Incidents are managed in accordance with standard operating procedures, and business expectations.
- Provide accurate, timely advice and communication on all incidents occurring within the business units.
- Monitoring and management of all alarms 24hrs 7 days a week.
- Full training will be provided._

**Key Responsibilities**:

- Compliance with OH&S policies, safe work procedures and practices.
- Provide effective and efficient service to business customers
- Comply with Standard Operating Procedures to support business
- customers.
- Receive and manage calls from business customers and Emergency Services. Furthermore, update respective databases and escalate any matters accordingly.
- Management and monitoring of business alarms.
- Reported incidents are recorded in a prompt and accurate manner on the
- relevant system.
- Production of daily reports.

**Constant is a diverse organisation, and we welcome all applicants who can demonstrate the following**:

- High level communication with excellent English (both written & verbal)
- High level of phone manner, with a friendly, polite and positive attitude
- Strong communication, literacy, and numeracy skills; with a high level of attention to detail
- Strong problem solving and decision-making abilities
- Strong customer service experience
- The ability to work as part of a team, or independently when required adaptable, flexible, and receptive to change
- Comfortable and confident in dealing with high pressure situations
- Available to work a rotating roster (Days/Nights/Weekends); and additional shifts available
- Control room experience

**Applicants are required to possess the following**:

- NSW Security Officer Licence Class 1E or 1A is desirable
- Excellent communication and report writing skills

**_ Applications without these items will not be considered._**

Due to the nature of our work, we expect our staff to have the highest levels of personal presentation and grooming, as well as a positive attitude and a dedication to providing exceptional security and safety for our clients.
- Constant Security prides itself on being an Equal Opportunity Employer with a culturally diverse and inclusive workforce._

Master Licences: NSW 000103752: VIC 945-729-90S: QLD 4201411:
ACT 1702525: SA 286519: WA SA57652: TAS 21785

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