Head of Restaurant Operations, Anz

3 months ago

Sydney, Australia Uber Full time

**#GreatMindsDon'tThinkAlike** At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organisation with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts

**About The Team**:
UberEats is the ANZ market leader in Online Food Delivery. Our vision as the ANZ restaurants team is to reimagine the way restaurants serve their customers. While there are many Aussies and Kiwis that have ordered a meal through us, there are many others who could benefit from our products and services. #GoGetIt embodies the attitude and mentality of Delivery at Uber. We provide the best customer experience possible for our consumers, as well as facilitating growth and earnings for our merchants and drivers.

**About the Role**:
**What You'll Do**:

- **Collaborate Globally**: Work with global, regional, and local teams to design and implement scalable processes, launching tech-driven solutions to maximize merchant value and align with Uber's commercial goals.
- **Drive Strategic Vision**: Develop and lead a compelling strategy for restaurant selection, experience, and growth on UberEats, ensuring these initiatives enhance platform growth and consumer satisfaction.
- **Manage Operations**: Oversee day-to-day restaurant operations, resolving challenges such as tech issues, weather disruptions, and safety concerns.
- **Set and Achieve Goals**: Build, monitor, and refine ANZ-level objectives, empowering Sales teams with strategic programs to drive engagement and sustainable growth.
- **Lead Cross-Functional Initiatives**: Collaborate with Restaurant Sales, Ad Sales, GTM, Consumer Operations, and Marketplace teams to ensure successful market growth and operational health.
- **Team Leadership**: Lead, develop, and mentor a high-performing team, enhancing team structure, efficiency, and engagement. Foster a culture of excellence, innovation, and accountability.
- **Strategic Initiatives**: Spearhead initiatives aimed at improving merchant experience, performance, and lifecycle management, ensuring success for our partners.
- A**lign Local and Global Priorities**: Build strong relationships with global stakeholders to align Uber's global priorities with local market execution.

**The experience you'll bring**:

- Extensive experience in strategic and operational roles with a proven track record of delivering results.
- Strong leadership experience, managing and developing diverse teams (2nd line managemnt experience is advantageous)
- Exceptional analytical and problem-solving skills, with a strong understanding of data and technical concepts.
- Experience managing complex projects with multiple internal and external partners.
- Ability to thrive in a fast-paced, competitive, and often ambiguous environment.
- Experience partnering with sales and account management teams.
- Experience with a marketplace product is highly desirable.

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